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About Working at Commerce
Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.
Compensation Range
Hourly: $18.00 - $21.15 (Amount based on relevant experience, skills, and competencies.)
About This Job
This Commerce Bank Fraud Team is an integral part of our ongoing efforts to prevent and limit debit, consumer credit, and commercial credit card losses to the bank through education, early detection, and investigative processes. The Fraud Specialist serves on the frontline of our Fraud Team and provides critical assistance to our valued customers in times of need 24 hours/day. If you want to help fight fraud and be a crucial resource for our customers, this is the team for you!
Essential Functions
Receive incoming customer calls with questions about account debit cards, credit cards, and corporate cards
Complete intake for Reg E and Reg Z dispute and fraud cases for all card products
Review account activities, taking appropriate measures to minimize risk and loss to the bank, while complying with Visa, MasterCard, and federal regulations
Provide excellent customer service to both internal and external customers while meeting regulatory, production and quality standards
Perform security-related functions for consumer debit and prepaid, consumer credit, , Revolving Line of Credit (RLOC), and commercial cards, including: restricting accounts, gathering support documentation, and closing/reissuing accounts
Create and review fraudulent cases and resolve problems or troubleshoot issues related to card transactions and/or online websites utilizing multiple systems
Monitor and process fraud detection queues and visa consumer authentication services
Monitor account activity and place outbound calls when appropriate
Monitor product changes to ensure any system issues that require further research and account maintenance are resolved in a timely manner
Review and perform maintenance on daily spend increases
Process card maintenance duties, including: address changes, credit bureau updates, expiration dates, and building card holder records. Provide further research id card activity or account is not working properly, such as declined authorizations
Maintain the multiple application credit card functionality
Perform other duties as assigned
Knowledge, Skills & Abilities Required
Intermediate knowledge of the fraud industry, including best practices
Intermediate Knowledge of federal regulations related to fraud
Ability to learn and retain knowledge of regulations such as Reg E and Reg Z, as well as Visa and Mastercard network rule
Ability to maintain professionalism with customers during difficult situations while maintaining a high degree of confidentiality
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Office software, including Outlook, Word, and Teams
Education & Experience
Associate degree in Business Administration or related field or equivalent experience required
1+ years banking and/or fraud experience required
Chargeback experience preferred
Work Schedule:
Variety of different schedules available to choose from once initial 6-week training period is completed. (Training schedule is M-F 8-5pm)
Training will take place onsite.
Most shifts are Mon-Fri but a few options may be available that include Saturday and/or Sunday
All schedules ensure 2 consecutive days off each week
*For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Fraud Specialist - BankCard job and contemplates a wide range of factors that are considered making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $18.00 to $21.15 per hour. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here (https://careers.commercebank.com/us/en/benefits) to learn more.
#LI-Hybrid
Location: 811 Main St, Kansas City, Missouri 64105
Time Type:
Full time
Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.
Why Commerce? (https://www.commercebank.com/careers/about-commerce)
Inclusion and Diversity at Commerce
How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)
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Equal Opportunity Employer
Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender, gender identity, gender expression, veteran status, disability status, or any other applicable characteristics protected by law.