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Information Technology Support Analyst
Location:
Columbus, NE, US, 68602-0499York, NE, US, 68467-0608Kearney, NE, US, 68848-2170Norfolk, NE, US, 68701-7223
Nebraska Public Power District (NPPD) has an immediate opening for a Information Technology Support Analyst to fill the position of Technical or Systems Analyst located at one of the following facilities in Nebraska: Columbus General Office, Kearney Operations Center, Norfolk Customer Care Center, or York Operations Center. Position closes May 7, 2024, at 11:59 p.m. Central Time. Position closes May 7, 2024, at 11:59 p.m. Central Time.
Position Summary
The incumbent provides direct phone support to end users promoting effective use of computing tools to meet business requirements. This position is responsible for ensuring that end user computing issues are satisfied by providing timely, innovative, and proactive solutions to meet the business needs while being self-sufficient or working under limited direction.
This position performs initial problem analysis and resolution for end user issues. Provides end user help services for the District’s standard desktop software applications and operating systems, as well as basic usage assistance for the desktop components of key enterprise applications. Duties include supporting end user needs, including user account maintenance, assigning security groups and permissions, operations tasks such as account resets, adding and deleting accounts. Responsible to leverage work management processes to record work utilizing SAP to create notification for tracking work, escalating work to other work groups and review open work when escalated to others. Responsible for following ET Standards, Procedures, Guidelines, and updating Knowledge Database accordingly.
Education, Training and Experience
Technical Analyst: Bachelor's degree in Computer Science, Information Technology, or a related field (OR) Associate degree and a minimum of three (3) years technical IT experience, including specific experience as listed below (OR) High school diploma/GED and a minimum of five (5) years technical IT experience, including specific experience as listed below.
Systems Analyst: Bachelor's degree in Computer Science, Information Technology, or a related field and a minimum of four (4) years technical IT experience as listed below (OR) Associate degree and a minimum of six (6) years technical IT experience including specific experience as listed below (OR) a high school diploma/GED and a minimum of eight (8) years technical IT experience including specific experience as listed below.
Experience
Ability to work independently and in cooperation with others on multiple activities with flexibility to manage competing demands and changing priorities.
Excellent communication, interpersonal, and organization skills.
Excellent analytical problem-solving skills.
Must be customer-service oriented and adaptable to ongoing change.
Licenses and/or Certifications
Security Clearance: Incumbent may be required to satisfy any existing and future District security clearance or background check requirements for access to key NPPD locations and/or supporting sensitive business applications.
Obtain and maintain intermediate to advanced technical certification aligned with key business system platform(s) used at the District (for example, SAP, Microsoft Certifications, and Security related best practices) as applicable.
Essential Duties & Responsibilities
Technical Analyst:
Analyze, design, develop, configure, maintain, troubleshoot, and provide direction and support for complex systems, applications and databases in support of the District's computing environment. Provide technical architecture recommendations and apply best practices in system design, development, and testing. Collaborate with/advise/coach other ET/Corporate Security and business unit analysts to ensure understanding of business and technical work processes, tools, and best practices.
Evaluate, create, document, and test complex system-related interfaces and integration.
Maintains efficient and effective management of vendor contract service relationships pertaining to technical services.
Provide 24/7 system support, carry a mobile communications device, and perform duties from remote locations such as home and during business travel.
Systems Analyst:
In addition to being proficient in all duties of the Technical Analyst, the Systems Analyst will also be responsible for the following duties:
Lead special task groups, trouble-shooting efforts, and integration and/or improvement project teams.
Lead the development and implementation of training and communications plans/materials.
Accountable for other duties as assigned.
Core Competencies
Customer Focus
Employees & Teamwork/Diversity & Inclusion
Integrity/Excellence
Public Service/Environmental Stewardship
Safety
Salary Information - Nebraska Public Power District offers a competitive starting salary with opportunities for growth. In addition to the base salary range listed below, NPPD employees may also be eligible for our Annual Incentive Program (AIP) that may supplement total compensation at a level above and beyond the stated salary range. Successful applicants will be provided more information regarding the incentive program at the time of an interview.
Pay Grade - 12 Monthly
Typical Pay Grade Starting Salary Range: $6,105.00 - $7,632.00
Pay Grade - 14 Monthly
Typical Pay Grade Starting Salary Range: $7,746.00 - $9,87600
Travel Required: Up to 25% (With no or minimal overnight stays, less than 3 per month, typically within state of Nebraska) Travel required may fluctuate by business need. This is an estimate and will be discussed further with candidates that receive an interview.
Nebraska Public Power District offers a competitive starting salary and an excellent benefits package including medical and dental insurance, 401K retirement plan, paid holidays, paid vacation, paid medical, training opportunities and more.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at Nebraska Public Power District.
Nebraska Public Power District is an Equal Opportunity Employer
We are an Equal Opportunity Employer who values the contributions of its diverse work force. We are only legally able to hire persons who are 1) a United States citizen or national, 2) a lawful permanent resident of the United States, or 3) an alien legally authorized to work in the United States.
Hiring Philosophy (https://www.nppd.com/careers/hiring-philosophy)
Know Your Rights
E-Verify Participant (https://docs.nppd.com/EVerifyParticipant.pdf)
Right to Work
FMLA (https://docs.nppd.com/FMLA_Poster.pdf)
Pay Transparency Nondiscrimination Provision