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Enrollment Customer Service Counselor, Part TimeJob ID: 245049Location: Marietta, GeorgiaFull/Part Time: Part TimeRegular/Temporary: RegularAbout UsFind your wings at KSU!Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university's vibrant culture, diversity, career opportunities, and rich benefits make us an employer of choice. We are searching for talented people to join our mission. Come to KSU and find your passion.LocationOur Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.Job SummaryCounsels students, prospective students, and parents regarding the admissions, financial aid, registration, and other enrollment-related processes throughout students' college experience. Collaborates with Enrollment Services Division staff and other campus-wide constituents to provide timely and exemplary customer service.Responsibilities1. Monitors the department's phones, voice mail and e-mail systems2. Provides timely and accurate responses to students, prospective students, parents and/or guardians regarding admissions, registration, financial aid and other enrollment-related processes3. Documents communication, interactions, and information according established guidelines4. Escalates inquiries to appropriate personnel, per guidelines5. Processes immunization, tuition classification, and lawful presence documents; maintains compliance with institutional, USG, state, and federal regulations6. Serves as backup to Concierge in making outbound calls for various campaignsRequired QualificationsEducational RequirementsHigh School diploma or equivalentRequired ExperiencePrevious experience in a customer service rolePreferred QualificationsAdditional Preferred QualificationsBilingual preferredPreferred Educational QualificationsUndergraduate degree from an accredited institution of higher education in related fieldPreferred ExperiencePrior experience in enrollment services at an accredited institution of higher education is preferredKnowledge, Skills, & AbilitiesABILITIESMust be able to work in a fast-paced work environment, demonstrated ability to manage time and proven ability to achieve set goals and have a strong customer service attitudeHigh level of empathy and ability to deal with difficult and confidential situationsAble to deal with multiple tasks or projects at one time meeting assigned deadlinesKNOWLEDGEWorking knowledge of and abides by the regulations of the Family Education Rights and Privacy Act (FERPA)SKILLSExcellent interpersonal, initiative, teamwork, problem solving, independent judgment, technology, organization, communication (verbal and written), time management, project management and presentation skillsProficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, BANNER, NolijWeb, DegreeWorks, a CRM program)Strong attention to detail and follow up skillsStrong customer service skills and phone and e-mail etiquetteEqual Employment OpportunityTo apply, visit c2022 Inc. All rights reserved.