JOB REQUIREMENTS: Customer Service Intern - Kenosha, WI - 497414
DESCRIPTION/RESPONSIBILITIES: Job ID: 497414 Non-Exempt Job Summary This
Customer Service Intern will ensure a strong customer experience by
responding to inbound calls, qualifying leads, handling transactional
inquiries (excluding O.S.R non-transactional inquiries) through to
delivery in a timely and professional manner. Job Responsibilities * To
answer inbound customer calls in a courteous and professional manner *
To follow up on leads from the Customer Service Centre (Calls OR
Website) within 24 hours * To respond to and investigate customer
inquiries, concerns, and issues via phone, mail, and e-mail in a timely
and courteous manner * To handle all transactional sales from
qualifying the lead, quote, sales order to delivery * To handle all
\"will-call\" business * To utilize price list from C.O.M for all
products sold * To answer customer inquiries and provide appropriate
technical and/or product-related information regarding pricing and
delivery * To follow-up on customer issues or orders * To obtain
customer feedback * To organize and maintain the file system to
maintain working knowledge of products and/or services * To prepare
reports and communications as needed What CRH Offers You * Highly
competitive base pay * Comprehensive medical, dental and disability
benefits programs * Group retirement savings program * Health and
wellness programs * A diverse and inclusive culture that values
opportunity for growth, development, and internal promotion Oldcastle
Infrastructure, a CRH Company, is an Affirmative Action and Equal
Opportunity Employer. EOE/Vet/Disability Equal Opportunity
Employer-minorities/females/veterans/individuals with
disabilities/sexual orientation/gender identity ***** OTHER
EXPERIENCE AND QUALIFICATIONS: Required Competencies Service Focus -
Place a strong emphasis on creating customer loyalty by continually
enhancing the customer experience. This means identifying and
understanding the needs of customers, managing expectations, and
prioritizing meetings and then exceeding those needs. Accountability -
Take responsibility for their own performance and accept full ownership
of issues, problems, and opportunities, regardless of the source.
Composure and Resiliency -Deal effectively with pressure, maintain focus
and intensity, and remain optimistic and persistent, even under
adversity. This includes the ability and propensity to recover quickly
from setbacks, rejections, and conflicts and to maintain self-control in
the face of hostility or provocation. Professionalism - Set high
standards and serve as a role model for work performance, ethical
conduct, and respect for others. Consistently conduct themselves in a
manner that is aligned with generally accepted values and within the
guidelines and best practices of their chosen profession. Time
Management - Focus on completing all work tasks in a timely manner,
while remaining responsive enough to react to competing demands and
shifting priorities. Able to manage multiple responsibilities while
being organized, staying on top of important time-sensitive tasks, and
performing all work accurately. Communicating - Provide the information
required by others in a concise, direct, and unambiguous way. Able to
perceive how their mes ***** APPLICATION INSTRUCTIONS: Apply
Online:
https://ars2.equest.com/?response_id=2dd2babcd447a1c98cafd18d5552440f
Other: Applicants ONLY to apply via URL link provided!