JOB REQUIREMENTS: Customer Service Team Lead Pay from \$28 to \$35 per
hour - That\'s up to \$69,000 - \$84,000 per year with bonuses! Kenosha
Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary
customer service - at Uline! As Customer Service Team Lead, ensure our
representatives are trained and empowered to be the ultimate problem
solvers and deliver the fast, friendly and customer-focused experience
our customers love. Better together! This position is on-site, and we
are looking for people who share our passion. Position Responsibilities
Coach and develop Customer Service Representatives in all areas
including product knowledge, policies and procedures as well as
performance metrics. Review phone, email and other customer interactions
to evaluate quality, track results and provide coaching and performance
reviews for increased success. Provide feedback to management on
processes improvements that increase efficiency and customer
satisfaction. Facilitate team meetings and one-on-one sessions to
communicate policy updates, company information and provide training and
coaching. Handle escalated customer issues and provide weekly support
for customer interactions. Minimum Requirements High School diploma or
equivalent required. Bachelor\'s degree preferred. 3+ years of customer
service experience. 2+ years of experience in a leadership / supervisory
role preferred. Effective communication skills. Benefits Complete
medical, dental, vision and life insurance coverage, Flexible Spending
Accounts and wellness programs. 401(k) with 6% employer match. Paid
holidays and generous paid time off. Tuition Assistance Program that
covers professional continuing education. Bonus programs that include
annual performance, sales goals and profit sharing. Employee Perks
Best-in-class, clean, modern facilities. First-class fitness center.
Beautifully maintained walking trails. About Uline Uline is North
America\'s leading distributor of shipping, industrial and packaging
materials. We\'re a family-owned company known for incredible service,
quality products and same-day shipping of our huge in-stock inventory.
With over 9,000 employees across 13 locations, it\'s time you joined
Uline. Uline is proud to operate as a drug-free workplace. All new hires
must complete a pre-employment hair follicle drug screening. #LI-AP3
#LI-IL001 (#IN-KNMANC) Our employees make the difference and we are
committed to offering exceptional benefits and perks!Explore to learn
more! EEO/AA Employer/Vet/Disabled ***** APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/77177E80BAC945E8