JOB REQUIREMENTS: Office Clerk II - OFFIC011206
DESCRIPTION/RESPONSIBILITIES: The Clerk II Office is responsible for
professionally and positively managing the main reception area for
guests, visitors and employees. Directs all parties to their appropriate
destination, directs incoming phone calls, dispatches emergency facility
requests, and manages other administrative duties as assigned.
RESPONSIBILITY LEVEL: Responsible for maintaining services related to
Answering Message Center, General Reception, Distribution Office,
Central Services work orders and miscellaneous clerical duties.
Answering incoming phone calls to multiple phone lines, greeting
customers in a professional and courteous manner, dispatching emergency
facility service needs, operating fax, copier, binding machines, TTY
services, retrieving and documenting messages from the KCJC Absence
Reporting Line and other related clerical activities. Other duties may
include distribution of information, forms, EBT cards, gas cards, bus
passes and bus tokens. PRINCIPAL DUTIES: 1. Greet all customers in a
pleasant and professional manner and notify appropriate persons of
arrival of scheduled and unscheduled visitors. 2. Maintain daily
operational services related to Answering Message Center. 3. Maintain a
professional demeanor when greeting all visitors/customers in a pleasant
and professional manner. 4. Answer all incoming calls in a pleasant and
professional manner and record accurate and complete messages in record
keeping book. 5. Maintain copies of all general documents that are
utilized by staff and participants on a regular basis and have them
presented in an organized and efficient manner. 6. Inform participants
of staff availability. 7. Maintain EBT, bus pass, token and gas card
operations. 8. Handout necessary forms and assist as appropriate. (i.e.
FoodShare, BadgerCare, etc.) 9. Assist participants with utilizing the
computers in General Reception for the purpose of applying for benefits,
checking the status of their case or other income maintenance
activities. 10. Maintain accurate records including: message books,
daily phone totals, transaction totals for projects completed, and daily
outgoing fax totals. 11. Retrieve messages from the participant Absence
Reporting Line and Workshop Line and record in appropriate computer
programs. 12. Prepare data for monthly/annual reports applicable to job
related activity. 13. Scan in all income maintenance documents from the
agency to the CDPU. 14. Completion of projects such as binding, copying,
mass faxing, folding, etc. 15. Provide data entry assistance as needed
to KCJC/HSB staff. 16. Carry out safety/security procedures, including
the 1033 emergency procedure as directed by appropriate personnel. 17.
Follow Answering Message Center/General Reception policies and
procedures. 18. Order office and other supplies as needed. 19. Assist in
office machine maintenance, particularly copy machines. 20. Maintain a
safe and professional work environment. 21. Perform other appropriate
duties as assigned. Equal Opportunity
Employer-minorities/females/veterans/individuals with
disabilities/sexual orientation/gender identity ***** OTHER
EXPERIENCE AND QUALIFICATIONS: REQUIREMENTS: * Minimum high school
graduate or equivalent is required. * Vocational/Technical degree
preferred. * One year related experience preferred. CORE COMPETENCIES:
* Knowledge of switchboard operations in an office environment. *
Ability to handle high volume telephone calls/visitors. * Pleasant
telephone voice and full knowledge of telephone etiquette. * Ability to
handle sensitive/difficult situations and maintain a high level of
confidentiality. * Ability to prepare and maintain neat, accurate and
complete records of reports. * Ability to set priorities, work
independently, and solve work related problems. * Ability to work and
communicate effectively with employees, the public, and a variety of
individuals in a professional and cooperative manner. * Knowledge of
safety practices and procedures in the working environment. * Ability
to maintain confidentiality of communication between service
participants and Job Center Staff. PHYSICAL/SENSORY DEMANDS: * Ability
to sit for long periods of time at switchboard stations. * Ability to
manipulate computer, keyboards and telephones. Repetitive use of hands
is required in the form of fine manipulations while using computer,
keyboards and switchboard. * Ability to speak clearly and hear well in
order to effectively use communications equipment. * Ability to move
throughout office areas. * Ability to stand, walk, squat, bend, twist,
kneel and reach above shoulders. * Ability to lift 25 pounds.
***** APPLICATION INSTRUCTIONS: Other: Applicants ONLY to apply via
URL link provided! Apply Online:
https://ars2.equest.com/?response_id=77d0126f4a3452f53618f825232c896f