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Change Healthcare Methodology & Process Consultant in King of Prussia, Pennsylvania

TitleMethodology & Process Consultant

Overview of Position The Methodology & Process Consultant is responsible for helping to build and drive methodology and processes, including developing documentation and delivering process education for the Clinical Claims Management business. In doing so, this role will: Work closely and collaborate with the Business, Services, Rules Center of Excellence, Clinical Operations, and Technology Management to ensure that the product road map, initiatives, and goals are accomplished through the delivery of high-quality content, rules, and Product release and Create operational efficiencies by working collaboratively across the Services team to define best practices, and create, update, and maintain services methodologies. This role will also lead or support process improvement initiatives across the Services organization, including automation initiatives and other departmental objectives.

What will be my duties and responsibilities in this job?

  • Analyze business processes and workflows with the objective of finding out if and how they can be improved or automated.

  • Facilitate process workshops that involve eliciting process requirements and liaising with users cross-functionally.

  • Partner with cross functional teams to identify process improvement opportunities, to drive high quality and efficient processes.

  • Document Services processes, SOP’s, tip sheets and present new process designs to stakeholders for discussion. Act as an internal consultant and bold problem solver leading retrospective analysis on issues.

  • Ability to see the big picture, understand project objectives and can apply an understanding of how processes should work functionally and apply it to Services operational improvement initiatives. 

  • Apply the Services methodology concepts to improve efficiency, drive Services consistency and enhance quality for customers.

What are the requirements needed for this position?

  • 3+ years of methodology development experience

  • 3+ years of technical or process writing experience

  • Experience working in Agile/Kanban development environment using Atlassian Jira/Confluence.

  • Established record of building and maintaining strong standards and processes.

  • Ability to work effectively and multi-task between multiple projects and responsibilities.

  • Experience working in software/IT space.

What other skills/experience would be helpful to have?

  • Experience with inpatient/outpatient billing/claims is preferred.

  • Healthcare Systems Information technologies background a plus.

What are the working conditions and physical requirements of this job?

General office demands

How much should I expect to travel? Up to 10%

Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

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