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Job Description
You will work closely with customers to remediate their highest priority gaps and evaluate their business processes, IT controls, and identify areas of risk for management. This involves understanding client business requirements, mapping them to NetSuite, and supporting their configuration process. You will lead the identification and documentation of customer's NetSuite value gaps, follow essential internal business processes, and ensure customer satisfaction. Additionally, you will increase your product knowledge and pursue relevant certifications.
The role requires heavy interaction with customers and NetSuite teams, providing subject matter expertise and consulting services to our strategic and challenging customers. As part of the Shared Resource Team (SRT), we foster professional development and a culture of collaboration, inclusiveness, and community. You'll join a team that assists customers in improving their adoption of NetSuite, ensuring a smooth and successful transition.
Preferred Qualifications:
Experience: 1+ years in external consulting or similar internal project experience, demonstrating leadership and execution skills.
Education: Bachelor's degree in Business, Engineering, Computer Science, or related fields, with a focus on Accounting, Supply Chain, Management Information Systems, or similar.
NetSuite Knowledge: Prior experience with NetSuite or similar cloud-based ERP solutions is advantageous.
Industry Experience: Domain knowledge in NetSuite's vertical markets (Consumer Products, Warehouse Distribution, Manufacturing, Retail) is a plus.
Skills: Strong communication, leadership, and problem-solving abilities. Adaptability to various client needs and a proactive mindset.
Career Level - IC1
Responsibilities
Key Responsibilities:
Understand and map customer business requirements to NetSuite solutions, ensuring a seamless transition.
Lead the identification and documentation of customer challenges and value gaps.
Work closely with customers to address their highest priority issues and provide effective solutions.
Evaluate and test client business processes and IT controls, identifying risks and areas for improvement.
Architect complex solutions, involving configuration, integration, and technical components, in partnership with the Technical Services team.
Collaborate with various internal teams, including Account Managers, Point-of-Sale, Commerce, and more, to ensure customer satisfaction.
Stay updated on IT trends and identify process enhancements.
Perform quality reviews and ensure customer success throughout the engagement.
Collaboration with various internal teams, including Account Managers, Point-of-sale (POS), eCommerce, OpenAir, Platform Technical Services, and Support
Who You Are:
Critical Thinker: You possess strong analytical skills and can tackle complex problems effectively.
Passionate: You are driven to build a career in ERP consulting, delivering impactful results for customers.
Adaptable: You can manage multiple tasks and adapt to changing priorities in a dynamic environment.
Communicator: You excel in building long-term relationships and ensuring customer satisfaction through effective communication.
Team Player: You understand the importance of collaboration and work well with others to achieve common goals.
What We Offer:
Career Growth: Join a global leader, offering continuous development, mentorship, and long-term career opportunities.
Impact: Make a direct impact on customer success, helping them embrace cloud ERP and drive meaningful change.
Team Culture: Thrive in a collaborative and inclusive environment, fostering growth and community.
Competitive Package: Enjoy a competitive salary, benefits, and a supportive work-life balance.
Office Culture: Role is based in our vibrant offices in either Austin, TX, Chicago, IL, Kitchener, ON, Mississauga, ON, or Nashville, TN, offering a collaborative and supportive work environment.
If you are ready to take on this exciting opportunity, we invite you to apply! We are seeking individuals who share our passion for cloud ERP and are eager to contribute to our customers' success.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
CA: Hiring Range in CAD from: $50,600 to $110,500 per annum.
US: Hiring Range in USD from $21.49 to $54.13 per hour; from: $44,700 to $112,600 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.