At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Required: * Must have at least 5 years customer service experience * Prioritize and multi-task * This position will be working in a fast-paced environment * Outgoingly friendly and compassionate * Enjoys teamwork and collaborative environment * Exceptional customer service skills, highly organized and detail oriented * Multi-task and work in a fast-paced environment alone and with co-workers * Communicate effectively in oral and written form with patients, physicians and co-workers * Strong computer skills, knowledge of modern office equipment, systems and procedures, including computer skills and type efficiently * Knowledge of medical insurance and terminology * Retain and quickly process information * Pass drug and criminal backgrounds Preferred: * Medical office experience * Associate or bachelor\'s degree a plus Duties Include: * Enter patient demographic and insurance information * Schedule patient appointments according to physician\'s scheduling protocols and insurance guidelines * Process and manage patient referrals * Answer and/or triage queued multi-line phone calls * Provide excellent customer service and serve as the first point of contact to patients and to the public in person or by phone * Navigate multiple data systems to research and/or record pertinent patient information into electronic health records and other support service platforms in compliance with clinic policies * Operate multi-line telephone system; route calls and respond to general inquiries * Register patients with a high level of accuracy * Provide patient with necessary paperwork * Perform check-in processes at time of patient arrival * Practice confidentiality and privacy protocols in accordance with Clinic policies and HIPAA requirements * Maintain organization in patient waiting areas, office files, and at the reception desk * Exercise problem-solving and conflict resolution skills when handling patient complaints and direct to appropriate designated office personnel as needed * Additional responsibilities as needed by and in support Hours: * Monday through Thursday 8:00 a.m. to 5:00 p.m. and Fridays from 7:30 a.m. to 4:00 pm. * Hours may vary from time-to-time depending on physicians\' schedules and late nights, these are rotated amongst the Customer Service Department