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Company Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.
Military encouraged to apply.
Job Description
This is not a remote or Hybrid position. This position is on-site 5 days a week in Knoxville, TN.
The purpose of this job is to bridge gaps between business functions and technology teams by analyzing project and product requests (e.g., custom software development, third party product implementations), defining the business need or problem, understanding causality, and assisting in devising a solution in collaboration with Business Owners, Project Managers, Technology Solutions Owners and Architects, and Product Owners throughout the program/project and/or product lifecycle. Technology Solutions Owners and Architects, and Product Owners throughout the Allocation Project/wholesale fuel program/project and/or product lifecycle.
Facilitate discovery and scoping meetings to elicit and document detailed requirements (e.g., user stories and acceptance criteria)
Bring clarity to requests, decision needs, and risks, often with large cross-functional teams
Assist business and technology teams with producing and presenting specific project documentation for governance review
Create detailed documentation needed for project management and/or for ongoing product/ application support needs (e.g. current/future state diagrams, business processes, technology workflow diagrams, support readiness documentation, presentations, etc.)
Collaborate with stakeholders to identify and track risks for projects and determine how to mitigate them
Work with Product Owners/Managers to organize and prioritize the backlog of requests
Participate in Scrum ceremonies and serve as Scrum Master when applicable
Assist Project Managers with compiling project updates to present to senior leadership and perform some project management responsibilities as needed
Support teams including the quality assurance team and product users or subject matter experts (SMEs) during testing and validation
Communicate with leadership and stakeholders as needed to help direct and manage business expectations throughout project /product lifecycles
Work with vendor and third party teams to maintain requirement integrity and ensure Pilot retains all relevant knowledge
Participate in and contribute to the maturity of the Business Analyst practice by fulfilling requests of PMO leadership
Qualifications
Bachelor's Degree in a related field or relevant work experience required
Minimum three years’ business analysis work experience required
Experience working in an Agile software development environment preferred
Agile Analyst certification preferred
Scrum Master certification preferred
Training in business process modeling preferred
Microsoft Office Skills (Visio, Excel, Word, Outlook, OneNote, PowerPoint, Teams)
Familiarity and experience with Atlassian tools, specifically JIRA, Confluence, Tempo
Knowledge of the software development lifecycle process
Understanding of Agile Scrum and Kanban development frameworks
Capability to create and understand complex system architecture and network diagrams
Understanding of project management processes
Strong written, verbal and public speaking communication skills
Excellent analytical thinking and problem-solving skills
Ability to understand highly complex systems that cross multiple functions and business units
Ability to apply in-depth knowledge for evaluation, modification, implementation and optimization of new or enhanced systems and business processes
Strong interpersonal skills and the ability to develop relationships, manage stakeholder expectations, collaborate and build consensus within a team
Ability to provide excellent customer service
Excellent organizational skills with acute attention to detail
Ability to manage multiple responsibilities simultaneously, meet goals and work in a fast-paced, dynamic environment
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Pilot is an Equal Opportunity Employer. Pilot does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.