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ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Operations Lead position with ASM Global Knoxville. The Operations Lead will be responsible for the coordination of all supervisory aspects which include, but are not limited to, planning, directing, coordinating, controlling, staffing, logistics and preventive maintenance for all personnel and equipment of the facility. The primary venue of responsibility for this role will be the Knoxville Civic Auditorium and Coliseum.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for directing and managing all full time/ part time House Crew Staff and Temporary Workers.
Working supervision of staff and oversees conversions.
Responsible for the cleanliness of the facility.
Ensure adherence to safety codes and laws.
Coordinate all event set – up requirements between Event Services, Food & Beverage, and House Crew Staff to ensure that communication of all requirements is organized.
Work off of Event Work Orders distributed by Event Services to set up the physical requirements for each event.
Prepare daily work task sheets for all House Crew members.
Identifies housekeeping needs within the facility, assigns them and ensures that they are carried out satisfactorily.
Trains staff in specifics of the responsibilities and expectations and works with staff to develop and maintain service – oriented attitudes.
Responsible for maintaining a full supply of janitorial supplies.
Oversee all operations including shampoo of carpets, mopping, and waxing of floors, sweeping, trash removal, etc.
Conduct on-the-job training for new employees.
Control of housekeeping and operations equipment.
All duties pertaining to ice including but not limited to building/removing ice, building/removing dashers and glass, ice maintenance schedules, edging and Zamboni duties.
Assist with operations staff scheduling; including, but not limited to temporary labor calls, conversion schedules and facility cleaning schedules.
All other duties/responsibilities as assigned.
QUALIFICATIONS:
High School Diploma or equivalent education required.
Possesses a strong attention to detail and the ability and initiative to maintain the facility as a first-class facility.
Excellent verbal communication, writing, and computer (Microsoft Word, Excel & Outlook) skills.
Ability to work long, often irregular hours, including nights, weekends, and holidays.
Ability to work well with people.
Ability to adhere to strict grooming standards established by ASM/KCAC.
Ability to perform basic math functions.
Strong organizational skills and ability to multi-task.
Ability to execute large functions.
Ability to read printed words and numbers in printed form and on computer/terminal monitor.
Be able to work overtime as needed, often with little notice.
Must be able to pass criminal and credit background check.
EDUCATION AND WORK EXPERIENCE:
High School Diploma or equivalent education required.
Prior supervisory experience preferred.
PHYSICAL DEMANDS:
Performing work through repetitive eye/hand coordination.
Daily lifting to 50 lbs. Up to 5 minutes at a time.
See and distinguish objects or symbols as 20 feet or more and 20 inches or less. Depth perception, peripheral vision, ability to distinguish color and bringing objects into focus.
Climbing ladders and staircases multiple times per day as needed
Constant standing, walking, stooping. Constant reaching, handling products.
Ability to work extended hours productively.
Fast-paced, very physical environment.
Requires standing and walking for several hours at a time each day.
WORKING ENVIRONMENT/CONDITIONS:
Position may be subject to noise and some atmospheric conditions such as fumes, odor, dust, various cleaning chemicals, etc.
Position requires stooping, bending, lifting, and walking.
HOURS OF WORK AND TRAVEL REQUIREMENTS:
Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
To Apply:
Recruiter-Kristy Todd
ASM Global Knoxville: Knoxville Civic Auditorium and Coliseum
500 Howard Baker Jr. Ave., Knoxville, TN 37915
Applicants that need reasonable accommodations to complete the application process may contact: 865-522-5669
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
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