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At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.
What You Can Expect
Support all aspects of order entry and order management for sales and consignment orders
received for assigned geography. Ensure all orders are processed accurately and on time, within
agreed KPI targets. Work closely with in-country Customer Service teams to ensure complete
alignment on deliverables and all necessary customer communication is completed. Take
ownership and drive for first time resolution. Ensure compliance with all policies, set and
demostarate gold standards for customer service process for Team to follow.
How You'll Create Impact
• Drive operational consistency within Team to meet or exceed KPIs and deliver
customer satisfaction.
• Support Order Management Team Lead to drive excellent operations and hold Team
accountable for individual and team objectives.
• Coordinate the processing of all sales orders received immediately, utilizing the
appropriate exception and communication processes when any issue preventing our
ability to match customer demands is identified.
• Proactively monitor and contribute to the order management accuracy and turnaround
targets for the department to ensure they are met and exceeded, where possible.
• Support the day to day management and growing customer adoption of "Electronic
Data Interchange" (EDI) by proactive support of the achievement of the "Perfect
Order".
• Communicate regularly with in-market Customer Service teams and resolve issues
identified with urgency
• Meet company KPI targets related to order entry accuracy, EDI management, delivery
cut off times, invoice accuracy and complaint resolution.
• Initiate, lead and promote continuous improvement initiatives
• Play the role of SME (Subject Matter Expert) in customer services process
• Mentoring for other team members
What Makes You Stand Out
Time management skills and proven ability in balancing priorities among the many ongoing tasks, and being responsive to critical situations, as this position has a high volume of work,
Interpersonal skills - able to work in an international environment with individuals of different cultures,
Linguistic specialization for designated market to support,
Good oral communication and writing skills (Including English and specialized language),
Professional business conduct,
Team Player.
Your Background
At least 3 years of experience in a Customer Service or Shared Services environment
Must have: French language on the level min. B2
Nice to have: SAP expertise
EOE/M/F/Vet/Disability