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Description:
Duties and Responsibilities
Responsible for initiating all revenue from Corporate, Government, Embassy, and other market segments to the hotel.
Responsible for cultivating productive relationships with Key Accounts and Key Prospects in these markets.
Maintain an effective tracing system, monitor production all of accounts and discuss appropriate action with Director of Sales & Marketing.
Responsible in continually developing business markets and capturing new ones.
Submit to Director of Sales & Marketing on a weekly basis, a weekly call plan including sales call objective, sales expenses,etc
Totally sell all aspect of hotels operation i.e. rooms, function, groups and banqueting
Maintain a regular sales call pattern i.e. minimum 10 face to face calls per week.
Attend to relevant correspondence, filing and general administrative function as they arise
Travel to national and international sales events, as and when it is required
Conduct hotel inspection and regularly entertain present and potential accounts/sources of business.
Attend any relevant function and promotions and any in-house function as required
Attend and contribute to Sales & Marketing meetings.
Assist as required with telemarketing projects / “Blitz’s”
Ensure Hotel System, sales database and account information is always current and up to date.
Management Responsibilities
1.
Build teamwork and enhance the team’s commitment to their work and the hotel.
Delegate appropriate responsibility to others based on their ability whilst ensuring they have sufficient authority and resources.
Achieve a record of success in recruiting, interviewing and hiring people. (“Getting the right person in the right job”).
Communicate the vision and brand personality to the team and ensure it is integrated in the department’s business practices.
Actively and successfully train people for current assignments and future growth.
Set and communicate high performance standards.
Recognize outstanding individual performance in the department and deal with substandard performance fairly, immediately and constructively.
Ensure all team members under your supervision are scheduled in accordance with business needs.
Financial Responsibilities
Assist in the preparation of the annual business plan for the department.
Monitor the department’s budget and proactively implement corrective action where necessary.
Control cost whilst ensuring quality and standards are not compromised.
Communication
Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
Conduct daily briefings and ensure follow-up.
Social Responsibilities
Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
Conduct daily briefings and ensure follow-up.
Others
Adjust to changes in job requirements and the hotel’s operational strategies to meet business needs.
Maintain an efficient and effective administrative system
Continue professional development by self-directed learning and participation in company sponsored training programs.
Keep abreast of developments affecting your field of expertise.
Qualifications:
Recruitment Criteria
Associate or Bachelor’s Degree in Hotel Management or equivalent
Experience in similar position or one position lower
Possesses people skills by approaching challenges / mistakes in a professional and objective manner
Possesses relevant administrative skills
Has a confident personality
Primary Location: MY-10-Kuala Lumpur
Organization: Alila Bangsar Kuala Lumpur
Job Level: Full-time
Job: Sales
Req ID: KUA001928
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.