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Description:
About Park Hyatt Kyoto
Park Hyatt Kyoto, a luxury hillside guesthouse in the heart of Higashiyama, combines the distinctive culture of Japan's ancient capital of high art and soul with the elegance of the Park Hyatt brand. In harmony with iconic landmarks and temples, spiritual gardens and nature's four seasons, Park Hyatt Kyoto's hillside retreat is an architectural gem, offering a unique blend of modern and heritage hospitality. The close collaboration and partnership with Kyoyamato, a family-run restaurant which has persisted for six generations, and the central location set between some of the city’s most iconic sites, provides guests with a one of a kind Kyoto experience.
The Park Hyatt Kyoto culture is one of care, appreciation and understanding – whilst striving to operate with excellence. Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of everything we do. Our family atmosphere is what keeps our associates highly engaged. We Care for People so can be their Best.
About the role
Park Hyatt Kyoto is currently seeking a highly motivated and dynamic Director of Sales & Marketing who will be providing leadership to Sales & Marketing Department.
Supporting the General Manager, this role requires an inspirational, confident leadership style to help unfold a guest journey of rare and intimate experiences and a dedication to ensure our care for people is turned into action. As Director of Sales & Marketing, you will lead the Sales & Marketing department in all the day to day operations of running the business. This is a Leadership Committee position that requires a visible and highly engaged leader to positively impact the hotel and clearly position Park Hyatt Kyoto in the international market, as well as establish the Park Hyatt brand in local market.
Some of the responsibilities include:
Direct oversight of the Sales and Marketing operation of the hotel. The DOSM has responsibility of the Sales and Marketing Budget/P&L, revenue forecasting, advertising, marketing, developing and writing business plans, and ownership meetings.
The DOSM will be responsible for the efficient running of the department in line with Hyatt Hotels Corporation's strategic priorities, whilst meeting colleague, guest and owner expectations.
Must be proficient in general computer knowledge and able to train and monitor both the group and transient contractual agreement process, quoting rates, sending referrals, setting traces, and the management of retention, reactivation, and acquisition accounts.
To position the hotel in the local marketplace through appropriate sales and marketing initiatives and to ensure the hotel product and services align with the positioning and brand promise created through marketing communications.
To develop, implement, maximize, monitor and evaluate the hotel’s Sales Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage, and all other revenue-generating departments.
To maximize colleague productivity with multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
To manage all sales strategy, tactics, and action implementations to create a strong and disciplined sales team who achieve their sales goals.
To make sure all sales proposals, collateral, digital tools, and other sales communications are in line with the hotel’s and Hyatt Hotels Corporation’s brand standards, and up to date in terms of information etc.
Partner with the Revenue Management team to include, but not limited to, determining sales pricing strategies, developing rates, establishing group thresholds, determining space utilization policy, deploying competitive data strategies, conducting demand analysis and managing market mix
Qualifications:
Qualifications
· Ideally with a university degree in Business Administration or Hospitality/Tourism management.
· Minimum 2 years of progressive work experience in similar roles within luxury international properties.
· Strong interpersonal and leadership skills, as well as customer service orientation, excellent problem solving and administrative skills and computer competency.
· Fluency in spoken and written English and Japanese is essential, additional language skills will be an asset.
· Ability to represent the Park Hyatt brand.
· Thorough understanding of Luxury Consortia markets and Luxury Travel agents is a big plus
Ability to harness financial and competitive set data to inform decisions
Ability to prospect new business and build relationships with current clients.
A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.
To get a peek into how our colleagues experience the brand, check out #InAHyattWorld, #WorldofHyatt, andHyatt.com.
If you are looking for a fulfilling career, please apply now.
Primary Location: JP-Kansai-Kyoto
Organization: Park Hyatt Kyoto Higashiyama
Job Level: Full-time
Job: Sales
Req ID: KYO000638
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.