This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6978006
Summary/Objective
The product specialist position is responsible for identifying and
assisting customers with all their car buying needs, providing
exceptional customer service and creating a memorable care buying
experience. It is the product specialists responsibility to ensure that
all transactions go smoothly and result in the highest levels of
customer satisfaction.
Essential Functions
- Ensure that each customer receives outstanding customer service by
providing a customer friendly environment, including greeting and
acknowledging every customer, maintaining outstanding standards,
solid product knowledge and all other components of customer
service.
- Directly responsible for selling vehicles, volume and customer
satisfaction standards, as set at the solid discretion of the
dealership.
- Coordinate with the sales manager to set and meet new and used sales
quotas. Meet the profit margin goals for vehicle sales.
- Be polite and friendly and greet customers promptly. Consistently
follow the outlined sales process.
- Utilize floor time effectively in meeting the customers needs and
soliciting sales.
- Determine each customers vehicle needs by asking questions and
listening.
- Demonstrate and test drive vehicles.
- Verify that customers are qualified for their wants, needs, and
ability to buy.
- Maintain current knowledge and familiarity with new products,
features, accessories, etc., and their benefits to customers.
- Maintain an owner follow-up system that encourages repeat and
referral business and contributes to customer satisfaction.
- Understand the terminology of the automobile business and keep
abreast of technology changes in the product.
- Perform pre-delivery inspection and road test before delivery to
customer.
- Deliver vehicles to customers after purchase. This process ensures
that the customer understand the vehicles operating features,
warranty and paperwork, and it lays the foundation for customer
loyalty.
- Conduct telephone transactions courteously and promptly.
- Move and arrange display vehicles on showroom and on lot as directed
by management.
- Deal with customer complaints in a sensible manner by showing
empathy and a pleasant attitude to show our commitment to excellent
customer service and to increase customer satisfaction and loyalty.
- Know and understand the federal, state and local laws, which govern
retail auto sales.
- Attend pertinent training and stay current with sales department
concerns and sales techniques.
- Attend sales meetings.
- Performs all duties in a safe manner, immediately reporting any
accidents, injuries or unsafe conditions to management.
- Shows when scheduled to work, on time, ready and able to perform
essential job functions.
- Adhere to all company policies, procedures and practices.
- Perform other tasks as directed.
