Overview
Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive
provider of cancer care has an exciting opportunity for an experienced Patient
Service Coordinator/Front Office float in Lakewood.
Salary Range: $18.29-$23.00
Pay is based on several factors including but not limited to education, work
experience, certification, etc. As of the date of this posting, in
addition to your salary, RMCC offers the following benefits for this
position, subject to eligibility requirements: Health, dental, and
vision plans; wellness program; health savings account; flexible
spending accounts; 401(k) retirement plan; life insurance,
short-term disability insurance; long-term disability insurance, Employee
Assistance Program; PTO, holiday pay, tuition reimbursement, and
employee paid critical illness and accident insurance
We realize that it sounds cliche but it is true - taking care of cancer
patients is a calling. It's much more than a job. Each of us has a unique
story that brought us to Rocky Mountain Cancer Centers (RMCC), but those
stories usually share common themes of care, compassion, and commitment.
No matter the role each RMCC team member serves in, the goal is the same:
to provide the best care possible for each and every one of our patients.
Whether we are a nurse holding our patient's hand, or a scheduler on the
phone finding an appointment that fits into a patient's schedule, we are
deeply connected to our patients and do what we can to help.
Responsibilities
Scheduling duties:
Schedules all follow-up appointments in the practice management system
following the provider order and/or office protocol in a high-volume clinic
setting.
Cancels/reschedules appointments according to patient or physician
scheduling changes; notifies appropriate clinic personnel.
Arranges for patients to have financial counseling as needed.
Demonstrates an understanding of patient confidentiality to protect the
patient and clinic/practice.
Follows policies and procedures to contribute to the efficiency of the front
office. Covers for other front office functions as requested.
May schedule outpatient appointments/testing and hospital admissions upon
request. May obtain necessary authorization and pre-certification as
required.
May communicate to patient about tests being scheduled and potential prep work
needed, inquiring about test specifics from necessary parties and gathering
patient information as needed
Receptionist:
-Greets patients and visitors into the clinic in a prompt, courteous and
professional manner. Obtains all appropriate forms as required.
-Obtains demographic and insurance information. Obtains copy of patients
insurance cards and current driver's license for file. Updates demographic
and insurance information as needed in the system.
-Registers all new patients into the system. Prepares and organizes new
patient charts. Notifies nursing staff of patient arrivals, placing charts
in appointment order. Assists in preparing charts for next days appointments
and prints schedules as needed.
-Collects co-pays, deductible and other out of pocket amounts at time of
visit. Issues receipts if necessary.
-Distributes condolence cards to patients families as requested.
-Maintains lobby area in a neat and orderly manner.
-Identifies no shows and forwards for patient notification.
Qualifications
At least two years front medical office experience
Experience working in a practice management system with insurance forms and
appointment scheduling preferred
Excellent communication skills, written and verbal. Must be comfortable
communicating with medical professionals as an integral part of the care team
High level organization, attention to detail and prioritizing required
Electronic Medical Record and or Practice Software Proficiency required
Is willing and able to adjust to multiple demands, shifting priorities,
demonstrates flexibility
High School diploma or equivalent required
PHYSICAL DEMANDS: The physical demands described here are representative of
those that must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. While
performing the duties of this job, the employee is required to be present at
the employee site during regularly scheduled business hours and regularly
required to sit or stand and talk or hear. Requires full range of body
motion, manual and finger dexterity, and eye-hand coordination. Requires
standing and walking for extensive periods of time. Occasionally lifts and
carries items weighing up to 40 lbs. Requires corrected vision and hearing to
normal range.
WORK ENVIRONMENT: The work environment may include exposure to communicable
diseases, toxic substances, ionizing radiation, medical preparations and
other conditions common to an oncology/hematology clinic environment. Work
will involve in-person interaction with co-workers and management and/or
clients. Work may require minimal travel by automobile to office sites.
All qualified candidates are required to pass a background check and
non-federal drug test (which excludes marijuana) post offer of employment
and prior to hire.