Be unstoppable with us!
T-Mobile is synonymous with innovation-and you could be part of the team that
disrupted an entire industry! We reinvented customer service, brought real
5G to the nation, and now we're shaping the future of technology in
wireless and beyond. Our work is as exciting as it is rewarding, so consider
the career opportunity below as your invitation to grow with us, make big
things happen with us, above all, #BEYOU with us. Together, we won't stop!
Job Overview
The Retail Associate Manager works in partnership with the Store Manager to
lead and develop the store team in order to deliver T-Mobile's aspirations
of earning a place in our customer's hearts and Mobile Expert success.
Job Responsibilities:
Customer:
* Responsible for infusing every store's Mobile Experts with a passion for
T-Mobile's Manifesto by thoroughly orienting and grounding them to a
standard of Loving Our Customers.
* Ensure that every need the customer has when coming into the store is met
and that employees' build the customer's confidence by making their
experience comfortable, simple and by solving the whole problem.
* Complete observations of Mobile Experts' interactions with customers,
including feedback, to be used in development, training & coaching
conversation
* Effectively manage customer wait time. Keep current on products, services
and promotions.
Owner:
* Lead by example, staying up to date on the latest products, services,
training and leadership best practices to remain an expert resource to the
team. Interact directly with Mobile Experts to ensure they meet and/or
exceed defined, monthly success measurements completing assigned training on
ti
* Assist in maintaining the quality of the overall store environment and
adhere to national plan-o-gram standards. Use visual displays and interactive
devices effectively. Keep visual displays and devices current. Assist in the
execution of Retail Methods & Procedures.
* Ensure team knowledge of store systems. Ensure that teams are knowledgeable
about corporate and store communications. Deliver financial results based on
key performance indicators. Identify ways to manage and control store
expenses. Manage discounting and credits.
Education:
High School Diploma/GED (Required)
Work Experience:
1 year customer service and/or sales experience, retail environment
preferred (Preferred)
Knowledge, Skills and Abilities:
Communication (Required)
Leadership (Required)
Store Operations (Required)
Licenses and Certifications:
- At least 18 years of age
- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Colorado Pay Range : $45,166.88 - $61,108.13
The pay range above is the general base pay range for a successful candidate
in the state listed. The successful candidate's actual pay will be based on
various factors, such as work location, qualifications, and
experience, so the actual starting pay may be above or below this range. At
T-Mobile, employees in regular, non-temporary roles are eligible for an
annual bonus or periodic sales incentive or bonus, based on their role. Most
Corporate employees are eligible for a year-end bonus based on company
and/or individual performance and which is set at a percentage of the
employee's eligible earnings in the prior year. Certain positions in
Customer Care are eligible for monthly bonuses based on individual and/or
team performance, while Retail and Business Sales roles are eligible for
monthly or quarterly sales incentives. And since we are ALL owners, EVERY
employee at T-Mobile is eligible for an Annual Stock Grant.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A
big part of how we care for one another is working to ensure our benefits
evolve to meet the needs of our team members. Full and part-time employees
have acc ss to the same benefits when eligible. We cover all of the bases,
offeringmedical, dental and vision insurance, a flexible spending
account, 401(k), employee stockgrants, employee stock
purchaseplan, paid time off and up to paid 12 holidays - which total about 4
weeks for new full-time employees and about2.5 weeks for new
part-timeemployees annually - paid parental and family leave,family building
benefits, back-up care, enhanced family support, childcare
subsidy,tuitionassistance, college coaching, short and long term
disability, voluntary AD&D coverage, voluntary accident coverage,
voluntary life insurance, voluntary disability insurance, and voluntary
long-te
We don't stop there- eligible employees can receive mobile service & home
internet... For full info follow application link.
EOE Statement