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Employment Status:Regular Time Type:Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today. Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact. Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen. Job Summary: Non-technical deliveryor Primary Service Delivery Personforcustomer billable projects supportingin a billable rolethe project owner, Certifier,Lab Technician and/or Inspector in ensure on-time customer delivery with the best possible turn-around time and the highest quality. Responsibilities: The Operations Support Analyst will perform duties as assigned by their manager or supervisor including any (but not all) of the following tasks: Informs and directs internal staff on national deviations and country specific Safety Standards and requirements associated with the preparation of engineering reports. Liaises with other project teams, departments and offices to gather information on job status sample, agreements, and any other information required for customer project delivery. Creates and updates profiles and certification records. Schedule and coordinate work assignments to Inspectors. Provides status of work orders projects to incoming inquiries from customers with the assistance of Centra for Customers and the Project Owner. Responds to customer billing and credit inquires, may issue credits or debits as necessary with CU leadership approval. Requests legal documentation from acceptable signing authorities necessary to substantiate a change in ownership affecting certification. Delivers non-technical paperwork jobs (e.g., multiple listings, transfer of certification/ownership changes, duplication, reinstatement, addition/relocation of factory, delisting, initial factory evaluations, authorized packagers, label licensing, special projects) as the Primary Service Delivery Person. Coordinates with the Conformity Service Groups to create and process work orders. Assists Project Owner or Primary Service Delivery Person when necessary (including preparation and proofing of reports, letters, profile and certification records updates-CRIS, generates/distributes certification packages, IECEE uploads, federal registry updates-Water Sense, etc.) Advises customer of project status, progress, follow-up requests and any additional information needed to complete the project. Coordinates and performs regular administrative work for the Project Owner or Primary Service Delivery Person including preparing project close-outs, transfers, inputs work orders, sample requests, file searches, report preparation. Researches applicable file/project numbers, factory locations and class numbers as required by the Project Owner or Primary Service Delivery Person. Aids in the process/system for resolving non-conformances identified during factory inspections. Education & Experience: 2 year post-secondary diploma, preferably business. Minimum of 3-5 years of business experience in finance or operations. Understanding of Testing, Inspection, and Certification business model. Skills: Knowledge of items that are critical to quality for customers, including sales and delivery turnaround time, lea