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POSITION SUMMARY :
It is the responsibility of the Table Games Floor Supervisor to directly supervise the operation and conduct of assigned table games and table games personnel, including reconciling table accounts, while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Manage performance of dealers to ensure that each game is dealt to the customer with a high degree of proficiency and that superior customer service is provided to guests
Monitor guest flow and notify management when adjustments to open table games are needed
Observe, evaluate, and rate players objectively and accurately in accordance with departmental policy
Maintain proper bankroll levels to accommodate existing or anticipated play
Reconcile table accounting accurately and with integrity and maintain card/dice and all gaming equipment
Verify the accuracy of all documents and ensure that all procedures are adhered to
Notify the Pit Manager and/or Shift Manager immediately of any unusual activity of high limit play or if damage/tampering of equipment is suspected
Perform other job-related duties as requested
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to function and act independently
Able to effectively communicate in English, in both written and verbal forms
Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality
Ability to multi-task and work well in a fast paced, team-oriented environment
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Effective listening abilities with strong judgment skills
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
MINIMUM REQUIREMENTS:
High school diploma or equivalent
Two (2) years of casino operations experience, or according to property requirement, or an equivalent combination of education, training and experience
Work varied shifts, to include weekends and holidays
PREFERRED:
College degree
Two (2) years supervisory experience
Bilingual
MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email diversityrecruiting@mgmresorts.com