Country:
United States of America
Location:
CAN33: CCS-Latham, NY 5 Hemlock St, Latham, NY, 12110 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About this role
The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.
Key Responsibilities:
Administer service contracts to optimize profits, verify obligations are met, ensure customer satisfaction and retention
Proactively monitor, pursue and assist with the selling of field service and repair opportunities in an effort to ensure pull-through revenue goals are met
Assist leadership in driving on time, within budget completing service jobs
Manage all time charged to jobs including Procard transactions (billable vs non-billable)
Manage accounts receivable and assist with the resolution of customer billing disputes
Procure parts and materials for scheduled maintenance, repairs, and emergency service calls
Manage warranty and startup jobs
Complete booking of new jobs and set up of billing plans
Review open orders daily to ensure timely completion of jobs
Ensure timely and accurate billing of project, service contract, T&M, and fixed price jobs
Required Qualifications:
High School diploma or GED
Must have a valid Driver’s License
2+ years customer service experience
1+ years’ experience in MS office suite
Preferred Qualifications:
Excellent verbal and written communication skills
Strong organizational skills
Excellent attention to detail and accuracy
2+ years of HVAC service Industry
Bachelor’s Degree in Business Management
Experience with Microsoft Office, Salesforce and SAP
RSRCAR
#LI-OnSite
Pay Range:
$50,319 - $88,447 Annually
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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