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Helpdesk Operator
Job ID
166191
Posted
09-May-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative
Location(s)
Leeds - England - United Kingdom of Great Britain and Northern Ireland
Company Profile
CBRE is the global leader in real estate services andleveragesthe industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees andoperatein 48 countries.
Job Title: Helpdesk Coordinator
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estatemanagement. We are recruiting aHelpdesk Coordinatorto join the teamlocatedin Leeds.
As a Helpdesk Coordinator, youwillresponsible forprovidingexceptional customer service and business supportin order tocontribute to the continued growth and success of the Business.
Quality
Manage CAFM system as key user on site including PPM records,reactivesand reporting.
Answer calls/email for thebusiness ina timelyfashion
Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
Ensure communication ismaintainedthroughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment
Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service ismaintained.
Where required, review Subcontractor performance and feedback throughappropriate systems(e.g.Ariba) withassistancefrom Contract Support.
Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
People & Development
Promote and maintainCBRE culture.
Collate and process timesheets and expenses weekly inabsence of Contract Support.
Communicate effectively and build/maintainrelationships at all levels with internal and external customers.
Attend andparticipatein any relevant training courses.
Contract:
Alongside ContractSupport assist withthe monthly customer report.
Provide comprehensive reports relating to all jobs raised through the CAFM system.
Analysis and comprehension of reports relating to CAFM system.
Monthly update of ClientspecificMetrics/Forecasting Model in absence ofthe ContractSupport.
Logging hazards & customer feedbackon the QHSE Management Portal
Perform any other duties or responsibilities as requested by the CM or Management Team.
Finance:
Understand procedures and processes andoperatethem to the required standard.
Examples of these are:
Obtaining supplier quotes and uploading onto the internal system for client approval.
Arranging agency cover &submittinghours on portal.
Updating the CBRE Performance Portal as and whenrequired.
Person Specification:
Organised- Works in a structured way. Thinks ahead toprioritiseworkload
Logical - Works ina clear and consistent manner
Attention to detail - Thorough in carrying out a task,with a high degree of accuracy
Assertiveness - Confident, effective in puttingacross point of view to others
Persistence -Follows through to resolution
Customer and team focus - Puts customer and team needs first; always considers impact of their actions
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)