This job was posted by https://joblink.delaware.gov : For more
information, please see: https://joblink.delaware.gov/jobs/1269673
Overview:
Performs Medical Necessity for ICD-10 Coding, scans documents in
Document Imaging. Handles all inbound customer contacts received by
telephone, electronically, and in person. Faxes results and information
via LIS. Accurately documents all communication. Actively participates
in determining valid medical necessity documentation and pre-billing
review. Prepares supply orders for delivery via courier and dispatches
couriers to respond to requests for laboratory services for Beebe and
independent provider offices that utilize laboratory services.
Responsibilities:
Performs Medical Necessity and data checks for accuracy and
completeness, comparing requisition and LIS system, following medical
center policies and procedures to include National Safety Goals,
Corporate Integrity/HIPAA. Verifies non-staff physician information
including phone number, address, fax number and patient relationship to
ensure accurate reporting and safety of patient information. Handles all
customer inquiries received by telephone, fax, or email regarding
reporting of patient results, inquiries of tests and services, concerns
of service failures and other duties to provide superior customer
service. Reports and escalates client concerns using established
protocols. Receives and transmits client information via electronic
and/or telephone to dispatch laboratory couriers to meet the needs of
external and internal customers. Backfills laboratory couriers during
times of high volumes, staff member PTO, and as needed. Performs other
duties as assigned to meet laboratory and customer requirements.