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information, please see: https://joblink.delaware.gov/jobs/1269671
Overview: Receives samples for testing and performs initial data entry,
recognizes and prioritizes STAT specimens. Provides information
regarding specimen results, status and collection requirements. Prepares
reference lab specimens for shipment. This individual is the first line
of communication with medical personnel in the hospital and the
community, requiring excellent telephone skills and a thorough knowledge
of laboratory test terminology. Responsibilities:
Answers the telephone, provides general laboratory information and
directs calls to appropriate area and/or person. Discreetly answers
patients and customers questions and allays their concerns. Informs Team
Leader or Tech Specialist of unusual problems, questions or complaints.
Verifies and clarifies test requests as necessary. Receives samples for
Routine, STAT and timed tests and performs data entry of test
information. Uses equipment carefully and assists in the maintenance of
equipment used. Prepares specimens for testing or shipment by
centrifugation and refrigeration. Delivers, stores, packs and arranges
for transportation of specimens. Recognizes the CLA\'s role as it
relates to the overall function of the laboratory, patient care,
customer service and the business of healthcare. Serves as a resource
and teaches new employees and students.