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Description
About the Role
Robert half is seeking a detail-oriented Reservation Specialist to join our team! In this role, you will manage and fulfill reservation requests while ensuring adherence to client travel policies. You’ll provide exceptional customer service, maintain accurate records, and communicate effectively with clients and hotels to ensure a seamless booking experience. Hiring multiple candidates for multiple Third shift positions.
Available positions: Mon-Fri 6p-3a; Sat-Wed 6p-3p
Key Responsibilities
Process and manage reservation requests (1-10 room-nights) efficiently and accurately.
Ensure all reservations align with client guidelines, including per diem, amenities, and hotel preferences.
Respond to client requests in a timely manner and meet all established deadlines.
Utilize decision-making skills to provide hotel options that meet financial goals.
Follow up with clients to complete outstanding requests before arrival.
Resolve client and hotel issues related to extensions, early departures, and reservation changes.
Work closely with Account Management and Hotel Network teams to optimize hotel selections.
Communicate professionally and effectively via phone and email, ensuring every interaction adds value.
Maintain knowledge of hotel industry trends and regional markets.
Attend required meetings, trainings, and other assigned events.
Perform additional duties as needed.
Requirements
Qualifications
Strong team player with excellent customer service skills.
High level of accuracy and attention to detail.
Proficiency in Microsoft Word, Excel, Outlook, and internet navigation.
Outstanding communication and phone skills.
Proactive, responsible, and committed to delivering superior service.