ESSENTIAL DUTIES AND RESPONSIBILITIES: * Greet visitors, provide
information about Lexington\'s revolutionary history and its historic
sites. Promote Visitors Center tour offerings. * Help create visually
pleasing merchandise displays and promote the sale of retail
merchandise. * Assist with inventory management and financial
reporting. * Conduct new product research and assist with the purchase
of merchandise; attend wholesale shows; develop vendor relationships. *
Help develop monthly staffing schedules, monitor staffing needs, and
help maintain payroll/timesheets. * Assist in the training of staff
associates on the POS system, sales techniques, product information,
inventory stocking, and visitor services. * Monitor staff performance.
* Work with the Visitors Center Manager to promote Lexington\'s
programs and tour offerings to the local, national, and international
hospitality community. This community may include, but is not limited
to, hotel concierges, tour operators, corporate entities, visitor and
convention bureaus, online sites, local businesses, and Lexington
residents. * Collaborate with the Visitors Center Manager on a variety
of marketing efforts designed to increase public awareness of Visitors
Center programs, tours, and offerings. These may include, but are not
limited to, social media, advertising, public relations, trade shows,
and special events. EDUCATION & EXPERIENCE: An Associate\'s Degree with
a minimum of one (1) year supervisory experience and 1-3 years of retail
experience. Bachelor\'s degree preferred. QUALIFICATIONS: A strong
commitment to the principles of diversity, equity, and inclusion as
cornerstones of excellent public service. Knowledge of: * Revolutionary
history relating to pertinent sites/events in and around Lexington and
Concord. * Operate computer/POS software necessary for performing
assigned duties. * Effective customer service techniques and principles
of hospitality. Ability to: * Provide a variety of tourist services,
i.e. suggest sample itineraries, make dining and lodging
recommendations, etc. * Communicate clearly and concisely, both orally
and in writing, and maintain effective working relationships. * Ability
to multi-task and prioritize tasks. * Take a leadership role as needed
or in the absence of the Visitors Center Manager. * Effectively handle
an environment which involves close contact with coworkers and the
public. WORKING CONDITIONS & PHYSICAL DEMANDS: All work is performed
in-person in a fast-paced environment. Work is subject to frequent
interruptions with demands that may require immediate response. Noise
level may be elevated at times. Work generally includes physical
activities such as moving, reaching, pulling, grasping, bending, and
transporting materials and other items (of 50 pounds or less) around the
office. Use of phones, computers, and other types of small equipment is
required for this position. Must be able to remain in a stationery
position for long periods of time.