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Imagine One is currently seeking a Tier 3 Help Desk Engineer/Information Systems Security Specialist ( HD Eng/ISSS ) who will be supporting cloud native, good faith compliance focused Information Technology (IT) efforts. The HD Eng/ISSS will provide Tier 3 customer support, along with security monitoring and activities utilizing Microsoft cloud and endpoint security systems.
Training can be provided to supplement an otherwise suitable skillset, adapting and growing is part of the position.
Experience Requirements:
Experienced, knowledgeable, and regarded as a subject matter expert (SME) in Microsoft cloud and endpoint security systems
Experienced with Help Desk operations and Information Technology Service Management (ITSM) systems
IT infrastructure sourcing, deployment and maintenance
Developing and maintaining Configuration Management Database (CMDB) Configuration Items (CIs) and process documentation
Evaluation and assessment of compliance solutions for NIST 800-171 rev 2 / CMMC 2.0 level 2, ISO 27001:2022
Ability to recommend Cybersecurity solutions and controls to support requirements
Analyze security breaches to determine their root cause, and develop and recommend mitigations
Provide monitoring of special interest groups for cyber threat intelligence awareness
Anticipate security alerts and incidents/disasters to reduce their likelihood
Conduct Social Engineering attack simulations using Exchange Online’ s existing system
Vulnerability analysis of information systems and the ability to identify, report, and resolve non-compliant cybersecurity controls and weaknesses
Cybersecurity compliance and secure cyber posture with respect to availability, integrity, confidentiality, and authentication
Remediating vulnerability findings to include implementing vendor patches on both Linux and Windows Operating systems
Experience desired with Microsoft Cloud (365 and Azure) Administration
Purview, Intune, Exchange, Defender, MS Teams / SharePoint
Microsoft Desktop (Windows, Office)
ServiceNow Administration
Barracuda CloudGen Firewall Admin
Education Requirements:
Bachelor’s Degree from an accredited University and 10+ years of experience providing help desk support OR
Comparable experience and
CompTIA Security+ certification
Certified Information Systems Security Professional (CISSP)
Security Requirements:
U.S. Citizenship required
Ability to obtain/maintain security clearance