This job was posted by https://www.arjoblink.arkansas.gov : For more
information, please see: https://www.arjoblink.arkansas.gov/jobs/4168718
Under the direction of the assigned manager, the Financial Sales
Representative (FSR) must be able to deal with any customer, on any
financial need, in a professional and knowledgeable manner. The
incumbent contributes directly to the achievement of sales goals by
recognizing opportunities to sell and cross-sell products/services. The
incumbent is responsible for providing a full range of banking services,
with emphasis on developing/maintaining a personal banking relationship
with new and existing customers. The majority (60%) of the incumbents
time is spent providing customers and potential customers with a clear
understanding of the features and benefits of products and services
offered at the bank. The FSR is responsible for processing routine
transactions, selling all bank products and assisting with other service
needs. The incumbent meets with customers to maximize sales
opportunities through greeting and branch contacts.
ESSENTIAL DUTIES AND RESPONSIBILITES: Other duties may be assigned.
1.Contribute to the achievement of branch sales goals through a
consultative sales approach with new and existing customers following
the sales process defined in the CFB Retail Sales Playbook.
2.Recognize selling opportunities and effectively cross-sell bank
products and services.
3.Identify opportunities to sell consumer loans, accept consumer loan
applications and facilitate loan closings. Must work effectively with
centralized underwriting department.
4.Refer qualified customers to specialized sales forces.
5.Provide exceptional customer service by acknowledging every customer
promptly, smiling and greeting each customer, introducing yourself,
using eye contact, and thanking the customer. Acknowledge customer
complaints and follow established complaint process to ensure customer
satisfaction.
6.Handle customer transactions quickly, accurately, and efficiently,
adjusting speed to traffic flow. If appropriate, maintain and balance
cash drawer following the established guidelines.
7.Maintain in-depth knowledge of products and services, including
digital services and delivery options. Support customer usage of
products and services that will provide the services they need in the
manner most convenient for them. Maintain in-depth knowledge of
competitors products, practices, facilities, and prices in order to
effectively sell bank products.
8.Participate in branch promotions and marketing initiatives.
9.Understand and comply with bank policy, laws, regulations, and the
bank\'s BSA/AML Program, as applicable to your job duties. This includes
but is not limited to; complete compliance training and adhere to
internal procedures and controls; report any known violations of
compliance policy, laws, or regulations and report any suspicious
customer and/or account activity.
TEAM ACCOUNTABILITIES:
Cross-sell other services of the bank.
Support and uphold the Arvest Mission Statement.
Uphold the Arvest Code of Ethics and ensure that confidential
information is safeguarded.
Maintain a high level of cooperation and rapport with all associates in
order to ensure accurate and efficient operations and service.
Formulate and communicate new ideas and suggestions that will improve
profitability and efficiency for the bank\'s overall operation.
Promote professionalism at all times.