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Become a part of our caring community and help us put health first
The Manager, Business Systems Analysis performs analysis of business, process and user needs, documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications. The Manager, Business Systems Analysis works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals.
We are seeking a highly skilled and motivated Business Analysis Manager to join our Brokerage Technology team. This role will focus on supporting system configurations, with an emphasis on systems related to Agent Contracting, Commissions and commission schedules, and Call Center support. Experience in the Medicare domain is preferred.
Responsibilities:
Lead and manage a team of business analysts to support system configurations and ensure alignment with business requirements.
Collaborate with stakeholders to gather and document detailed business requirements for system configurations related to Agent Contracting, Commissions, and Call Center support.
Analyze and translate business requirements into technical specifications for system configurations.
Oversee the implementation and testing of system configurations to ensure they meet business needs and comply with regulatory requirements.
Provide ongoing support and troubleshooting for system configurations, addressing any issues or changes as needed.
Develop and maintain comprehensive documentation for system configurations, including user guides and training materials.
Work closely with IT and development teams to ensure seamless integration and functionality of systems.
Monitor and evaluate the performance of system configurations, identifying opportunities for improvement and optimization.
Stay up-to-date with industry trends and best practices in Broker systems and business analysis, particularly within the Medicare domain.
Use your skills to make an impact
Required Qualifications:
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time
Bachelor's degree in Business Administration, Information Technology, or a related field.
A minimum of Six years of experience in business analysis, with a focus on system configurations .
Strong understanding of systems related to Agent Contracting, Commissions, and Call Center support.
Experience with Agent CRM
Proven ability to lead and manage a team of business analysts.
Excellent analytical and problem-solving skills, with a keen attention to detail.
Strong communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels of the organization.
Proficiency in business analysis tools and methodologies.
Ability to manage multiple projects and priorities in a fast-paced environment.
Preferred:
Experience in the Medicare domain is strongly preferred.
Experience with Agile development processes and tools
Experience with system configurations in the insurance brokerage industry.
Knowledge of regulatory requirements and compliance related to Medicare and insurance brokerage.
Certification in business analysis or related field (e.g., CBAP, PMI-PBA) is a plus.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$106,900 - $147,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 03-27-2025
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.