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The Business Intelligence Lead solves complex business problems and issues using data from internal and external sources to provide insight to decision-makers. The Business Intelligence Lead works on problems of diverse scope and complexity ranging from moderate to substantial.
Humana has articulated a strategic vision to drive digital adoption and a digital first strategy. The Experience Transformation Business Intelligence team provides support by partnering with our digital product owners and enterprise partners in understanding not only the digital footprint but also the upstream and downstream impacts of digital behavior. We are dedicated to improving the experience of our associates, members, prospects, and providers through delivering reports, analytics, outcomes, and insights, as well as working with other analytics/reporting teams across the enterprise to support our digital strategy.
The Business Intelligence Lead solves complex business problems and issues using a variety of internal Humana data and tools. The Business Intelligence Lead works closely with product leaders, engineers, and designers to deliver insights related to digital activity, efficiency, emerging trends, process improvement, pilot measurement, and member, provider and associate experience. As a Business Intelligence Lead, you will:
Build strong trusting partnerships with product leaders to support digital products/assets, varying from program to program, and team to team.
Be the first touchpoint for product leader data needs, responsible for identifying solutions both home-grown and in partnership with other data and analytic teams, including our own data science team.
Evaluate the effectiveness of the digital product strategy and recommend adjustments when needed to drive outcomes.
Lead the design, development, implementation, and evaluation of measurement strategies used to move our business forward and elevate our OKRs in the right direction.
Both present and prepare product leaders to present insights on their teams and programs leading to improvement, operational efficiency, and trend savings.
Support data and report process efficiency including through automation, documentation, and best practices, delivering consistent look-and-feel to end-users.
Assess and improve current data and reporting environment related to digital products.
Work closely with associates and senior leaders across the enterprise to solicit input, guide data-backed problem solving, and make recommendations to advance the digital strategy.
Contribute to the shared growth and education of your immediate team related to technology, data measurement and best-practices, and other professional development activities.
May require 5% travel if outside of Louisville
Use your skills to make an impact
Required Qualifications
8 or more years of experience in reporting, data and analytics
2 or more years of business facing experience
Experience with SQL and data visualization tools
Advanced experience working with big and complex data sets within large organizations
Experience analyzing data to solve a wide variety of business problems and create data visualizations that drive strategic direction
Proven ability to work with cross-functional teams and translate requirements between business, project management and technical projects or programs
Proficiency in understanding Healthcare related data
Proficiency in verbal/written communication to senior and executive leadership
Ability to present to execute leadership
Desired Qualifications
Advanced in SAS and other data systems
Experience with tools such as Power BI & Tableau for creating data visualizations
Expertise in data mining, measurement planning and metric development
Experience creating analytics solutions for various healthcare sectors
Work-At-Home Information
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$117,600 - $161,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 04-06-2025
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.