This job was posted by https://www.arjoblink.arkansas.gov : For more
information, please see: https://www.arjoblink.arkansas.gov/jobs/4174971
Job Description
Summary
Provides oversight, guidance, and analysis to determine customer credit
worthiness and manage the customer onboarding process. Directly manages
team of Accounts Recievable Specialists and provides assistance in
research, escalations, and root cause analysis for collection issues.
Liases between sales operations and invoicing teams to drive
efficiencies, improve customer interactions, and automate activities.
Reports on metrics and goals to senior management.
Essential Duties and Responsibilities
Credit Management:
- Establishes customer credit limits in line with company policies and
procedures, including but not limited to, analyzing financial
statements, credit references, and 3rd party credit reports for new
and existing customers.
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- Provides customer support for external financing transactions.
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- Monitors, measures, and adjusts credit departmental reporting for
accuracy, timeliness and effectiveness.
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- Manages customer PO compliance, billing portals, and overall
customer account maintenance.
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- Maintains and adjusts (as necessary) all policies and procedures
related to credit and collections from internal and external audit
perspective.
Collections Management:
- Manages end-to-end collections process collaborating with Sales
Operations, Sales Management, Invoicing, and Accounting teams.
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- Coordinates and reviews all collection reporting to ascertain status
of collection and outstanding balances, working with each team
member to maximize collections and reduce past due balances.
Maintains accurate records, completes research, communicates, and
resolves issues regarding status of collections on accounts.
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- Connects with customers to arrange payments or resolve issues
preventing payments and escalating important issues to appropriate
parties. Analyze data to develop and adopt an effective course of
action to resolve order and invoice disputes.
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- Provides weekly cash receipts projections to support cash forecast
models.
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- Reviews and approves all customer credits, rebills, and refunds
prior to processing.
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- Plans, organizes, and leads the work of others to ensure a
realistically distributed work load and customer service-oriented
communications and approach.
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- Provides coaching and mentoring, motivation, strategy suggestions,
and guidance to collections associates in a manner that encourages
self-management and empowerment within policies and procedures in
addition to strengthening knowledge base to allow good judgement.
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- Creates, administers, and evaluates effectiveness of current
collection policies and procedures.
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- Keeps executive management aware of critical receivable accounts and
past due issues and recommends approach to increase and maximize
collections.
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- Provides weekly and monthly management reporting of AR aging and
collection trends.
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- Supports wider finance department and ensures department goals (days
sales outstanding, bad debt expense/write-offs, and delinquency
percentages) are met.
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- Helps create and maintain clear and concise communications between
invoicing and credit/collections team, fostering positive and
successful work environment between two areas.
General Responsibiliti s:
- Demonstrates and actively promotes an understanding and commitment
to the mission of Logicalis through performing behaviors consistent
with the organization\'s values.
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- Maintains a working knowledge of applicable Federal, State, and
Local laws and regulations as well as policies and procedures of
Logicalis in order to ensure adherence in a manner that reflects
honest, ethical and professional behaviors.
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- Supports and conducts self in a manner consistent with customer
service expectations.
Supervisory Responsibilities
Directly supervises collections team. Carries out supervisory
responsibilities in accordance with the organization\'s policies and
applicable laws. Responsibilities include interviewing, hiring, and
training employees; planning, assigning, and directing work; appraising
performance; rewarding and disciplining employees; addressing complaints
and resolving problems.
Qualifications
To perform this job successfully, an individual should be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education:
- Bachelor\'s Degree in a related field.
Experience / Technical Requirements
5 years experience in commercial credit and collections, accounting, and