Client Success Representative
Job Locations
US-CO-Littleton
Job Category
Operations
ID
2024-9125
Shift
US - Weekday days
Overview
Join CPI Card Group and become a part of a phenomenal team and work
environment!
CPI Card Group is a light manufacturuing company producing contact and
contactless payment cards for our customers. CPI offers a full suite of
solutions and the expertise in plastics manufacturing, personalization and
fulfillment to provide a completely customized card package.
We are currently looking for hard working production employees to join our
team at our Littleton, CO facility. We offer an extensive benefits package
for our employees including health insurance, time off, 401(k)
matching, and more!
The Client Success Representative provides effective support for the Client
Success team to ensure the production and timely delivery of customer jobs
according to customer specifications and Company quality and service
objectives. The Client Success Representative may be assigned to one or more
Client Operations teams including Cards, Collateral, or Personalization
Central/Instant Issuance.
Schedule: Monday-Friday 8:00am-5:00pm
Hourly Pay: $20.00-$23.00
Responsibilities
Responsibilities:
Provide support to internal Production and Client Operations teams to ensure
quality and timely customer service is provided and service objectives
attained.
Review and process daily customer requests, submit proofs and approvals,
monitor approvals for quick resolution, complete sample process accurately
and timely.
Assists team in proofing customer jobs and job tickets to ensure accuracy of
data flowing in and out of department
Creates and maintains department files
Creates and distributes customer reports using available tools and ensuring
accuracy of information
Provides timely feedback or concerns to the correct to team member
Complies with and maintains all requirements of Quality Management System
Program for all areas of responsibility, including all ISO requirements
Maintains a clean and safe work area and follows all safety requirements
Follows all company procedures and rules, industry mandated security
procedures and process requirements, and upholds company values at all times.
Qualifications
Requirements:
High school diploma or equivalent
1-3 years of experience in an administrative role in customer service, sales
or sales support environment
Financial service industry experience, preferred
Qualifications:
Demonstrated strong analytical and problem-solving skills
Demonstrated critical thinking, strong organizational and process-oriented
skills including ability to handle multiple projects and details
simultaneously and accurately, including good decision making and
troubleshooting skills
Demonstrated ability to interact and collaborate effectively with others in a
diverse environment and to build and maintain positive, professional
relationships both internally and externally, and in-person or virtually.
Demonstrated strong customer service skills, including active listening and
communication
Ability to research issues and challenges to troubleshoot and determine root
cause
Willingness to perform additional tasks which may be outside of the defined
role to grow the business and ensure client satisfaction
Strong verbal and written communication skills including ability to
effectively read, write and speak English and ability to write reports,
business correspondence and procedures
Proficient in Microsoft Excel and Word; VBA/Macros
Must be security-oriented
Must be reliable through good attendance, punctuality and cooperation.
Physical Demands:
Based on the specific job functions and required team support, this role may
have the opportunity to work hybrid.
This is a Hybrid position; ability to work from home and be onsite in the
office; work a minimum of 40 hours per week;
Hours are minimum 40 hours per week during company's r gular business hours
however evening and/or weekend work may be required as job duties demand;
Work is in a typical office environment; prolonged sitting required (1-2
hours at a time); ability to move around the office to attend meetings;
deliver items; gather supplies; set up meetings; etc. lifting up to 20
lbs occa
Work environment: Usual office setting; close contact with employees for
long periods of time. The noise level in the work environment is usually
minim
Position may require minimal travel by car and/or plane.
This role requires the ability to work from home in a virtual environment,
where the following is required;