Job ID: 496460
Exempt
Oldcastle Infrastructure , a CRH company, is the leading provider of
utility infrastructure solutions for the water, energy, and communications
markets throughout North America. We're more than just a manufacturer of
precast concrete, polymer concrete, or plastic products. We're a trusted
and strategic partner to engineers, contractors, distributors,
specifiers, and more. With our network of more than 80 manufacturing
facilities and more than 4,000 employees, we're leading the industry
with innovation and a safety-first mindset.
Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on
Vimeo .
Job Summary
The Project Lead is the "voice of the customer" in our Oldcastle
Infrastructure (OI) facilities. The Project Lead is responsible for the
customer experience from the point of sale to on-site delivery. To achieve
OI's goal to enhance "ease of doing business," a role to represent the
customer's voice in our facilities has been developed to ensure 100%
customer satisfaction on ALL sales orders. Once an opportunity becomes a sales
order, the Project Lead drives all activities from the point of sale to
on-site delivery including coordinating with engineering, approval of
submittals, scheduling with production and on-site delivery with the
customer a
The Project Lead acts as the main point of contact for customers and vendors
on assigned sales orders and is directly responsible for monitoring the
project costs and compliance with contract documents, attending job meetings
and balancing the customer and OI interests throughout the entire process.
Key Responsibilities
Primary responsibility is being the "voice of the customer" in OI facilities.
Responsible for managing multiple sales orders concurrently.
Upon sales order assignment by the C.O.M, share responsibility with the
O.S.R and Est. to hold a Turnover/Kick Off meeting at the point of sale to
ensure all needed information and paperwork are complete; that the scope of
work is clear; review the estimate and confirm values for all items; and
begins the process of scheduling the project with production to align with
"Customer Ship Date" in AX.
From point of sales order assignment, the P.L. becomes the point of contact
for the customer. They must ensure the customer is kept up-to-date from
production schedule to on-site delivery.
Provide direction and oversight to all aspects of the project team:
engineering, production planning, transportation, procurement and accounting.
Prepare any applicable change order proposals in a timely manner, whether
owner/ client/ engineer request or by generation from OI.
Monitors the progress and status from the point of sales as it moves through
the process, and acts to problem solve proactively, offers technical
advice, and assists other staff to expedite assigned projects, removes
obstacles which may cause a project to fall behind schedule.
Ensures a mentality of continuous improvement of processes and systems.
If needed, coordinate site visits and work with the customer to ensure that
all issues that arise from the point of sale to completion of the project are
resolved promptly, including but not limited to change orders, adjustments
to schedule and collect information as appropriate to each assigned project.
Identify and requisition special purchase items as required.
Managing the required submittals/approvals with customer as required.
Communicate with the Transportation department on the initial delivery needs
of the customer and follow up when required.
Working with other project managers and the plant manager to manage the
long-term schedule to minimize conflicts with operational restrictions.
Required Competencies
Process Management - Takes a systematic approach in contributing to making the
company's workflow more effective, efficient, and capable of adapting to
an ever-changing environment.
Quality Focus - Ensures th t all work in one's own area of the business,
throughout the organization, by vendors, suppliers, etc. is performed
with excellence and to high standards for quality and integrity.
Information Seeking - Driven by an underlying curiosity and desire to know
more about things, people, or issues. This involves going beyond routine
questions and includes digging or pressing for exact information; resolving
discrepancies by asking a series of questions; or conducting environmental
scanning for opportunities or miscellaneous information that may be used in
the future.
Planning and Priority Setting - Identifies the priorities, processes, and
practical actions that are necessary to achieve an objective or an idea. This
requires developing detailed action or project plans, including
objectives, accountabilities, time frames, standards, review stages,
and contingencies.
Communicating - Provides the information required by others in a concise,
direct, and unambiguous way. They perceive how the message affects the
receiver and strive to ensure that the receiver clearly understands the
specifics and function of the message.
Negotiating - Identifies key bargaining points for all parties and work
effectively toward win-win solutions.
Organizational Savvy - Gathers and accurately assesses information related to
the organization's formal and informal communication channels and power