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VCA Veterinary Receptionist in Littleton, Colorado
Company Info: VCA Animal Hospitals operates more than 1,000 small animal veterinary hospitals in the U.S., Canada and Japan. The hospitals are staffed by more than 4,500 fully qualified, dedicated and compassionate veterinarians to give pets the very best in medical care, of which over 600 are board certified specialists who are experts in areas such as oncology, cardiology, emergency and critical care, and surgery for animals. VCA Animal Hospitals provides a full range of general practice services to keep pets well and specialized treatments when pets are ill. As part of the Mars Veterinary Health family of brands, VCA is committed to its purpose—A BETTER WORLD FOR PETS®.
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Since 1984, Deer Creek Animal Hospital has been accredited by the American Animal Hospital Association. That means our hospital meets AAHA’s strict standards of excellence in diagnostic capabilities, anesthesia, surgery, pharmacy, nursing, and emergency care.
Our veterinary doctors work as a team and consult on challenging cases. Many of our veterinarians have special interest areas and advanced skills. This access to a wide range of expertise provides quantifiable benefits to your pet’s care.
The entire Deer Creek team of skilled veterinary professionals care deeply about your pet’s wellbeing. Our compassion is evident from the moment you step in the door and throughout all your encounters—whether it is with our client care staff, our certified veterinary technicians, our boarding care staff, or our highly trained veterinarians. We pride ourselves in being at the forefront of the use of new technology and routinely employ the latest tools and methods in our practice.
As neighbors and as a Littleton small business, we value our place in the community. Whether through animal rescue and welfare or philanthropy for the Children’s Hospital Colorado and Littleton Adventist Hospital, we give back to the local community.
Client Service Representative
Our hospital has been serving the Littleton community for over 35 years. We are AHAA accredited and believe in providing the best possible care to our patients. Our tight knit community is a great place to call home. We are located at the foothills and have a wonderful location to be part of a fun, collaborative team, broaden your skillset and explore the outdoors.
We are seeking an experienced Client Service Representative to join our team.
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
VCA began in 1986 as a privately owned company with one animal hospital. Today, we are the largest family of animal care providers nationwide. Despite unprecedented growth, VCA has never abandoned its devotion to compassionate, comprehensive pet care. Take a look at our open positions throughout the U.S. and Canada! We’re always looking for top notch talent to join the VCA family!