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Job Description :
Please note: this is a 12 month contract
Role Dimensions
This role manages 6 Customer Supply Leads & 1 Direct to Consumer Operations leads. The role is responsible for the effective running & management of the Customer Supply team in GB. This team are the front line Diageo GB Supply Chain representatives managing the day-to-day Supply Chain & customer fulfilment into customers & execute tasks involving logistics, allocation management, compliance to trading terms & demand management across our 3 channels of major grocers, wholesalers & the on trade. In addition to being customer facing, these roles collaborate internally with the Commercial teams being sat in the Cross functional selling teams & within the working day cycle.
As manager of the team, the Customer Supply Manager partners the On Trade & Off Trade Commercial Directors, the National Account Controllers, Innovation & Commercialisation & Revenue Growth Planning leads & sits on the leadership team of the GB Supply Chain.
The Customer Supply lead owns all tasks related to the effective & seamless delivery of volumes into customers & deliver key Improve projects as part of our ambition to be the Supplier of Choice in the eyes of the Customer via leading The Advantage Group rankings.
Manage the Supply Chain outputs from the demand plan to fulfilment to maximise customer satisfaction via KPI compliance to CFR, OTIFNE, R&R & relevant cash metrics
Partner externally with customers to deliver segmentation & compliance to trading terms
Work closely with Planning to deliver all customer metrics & manage in month demand fluctuations closely with Commercial, Customer, Planning & Finance
Drive problem solving & innovative solutions when there is stress of failure within the Supply Chain
Key Responsibilities
Functional:
Marketing & Innovation - work closely on “new to world launches” to ensure 100% CFR
Operational Excellence – champion the Supply Chain Excellence run-improve-transform philosophy
Process improvement – constantly scan the external landscape to seek improvement areas for Diageo
In order to bring the transformation to life, engages and collaborates internally with the market commercial teams and externally the strategic customers.
Leadership:
This is a key leadership role across the GB Supply Chain & into GB Commercial. The role supports both On & Off Trade Directors & sits on their leadership teams to support the role Supply plays in the broader GB business.
The role is a senior level contact with external customers as the escalation point before the Supply Chain Director.
The role is responsible for the development of both the individuals within the team & the function & Diageo GB Supply Chain's external reputation
Experience, Capabilities and Qualifications
Significant relevant supply chain experience
Exceptional ability to build and maintain genuine relationships
A deep understanding of the different trading scenarios deployed by Diageo
Holistic skills across all Global Supply Chain & Procurement pillars as well as a track record of leading transformational business results
High expertise in dealing with ambiguity, complexity and working within a fast-paced, entrepreneurial and matrixed environment
Demonstrated brilliant execution to impeccably high standards
Deep personal accountability for great performance
Strong end to end supply chain FMCG understanding, alongside high levels of numerical competence and attention to detail
Experience of working with and leading diverse teams indirectly
Experience in governance, brand change, manufacturing, logistics and planning preferable
Working with Us
Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. Join us and you can also expect a highly competitive and flexible rewards and benefits package including:
● Competitive base salary and bonus scheme
● Contemporary work life balance policies and wellbeing activities
● Contributary pension scheme
● Comprehensive health insurance for you and your family
● Share options
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
Our ambition is to create the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the world’s very best people.
We're looking for people with creativity, boldness and a sense of purpose to take Diageo and our timeless, pioneering brands to the next level.
Feel inspired? Then this may be the opportunity for you!
#LI-Hybrid
Worker Type :
Regular
Primary Location:
1HQ
Additional Locations :
Job Posting Start Date :
2024-04-18
With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.
DRINKiQ
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (https://www.drinkiq.com/en-gb/)