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Description
As a Senior Manager in Programme Management, you will play an instrumental role in guiding managers across a range of central functions, from logistics to customer service and beyond, and addressing challenges with high potential for innovation across the business. Your work will make a difference to your organisation as you create solutions to often complex or ambiguous global challenges. From leading a team to implementing long-term plans, you will be an integral part of our future innovation, helping us continually redefine and offer the best customer experience.
Key job responsibilities
Engage senior stakeholders and managers and regularly update them on the progress of key programmes
Hire, develop, and lead a team of programme managers, offering mentorship and support to your team
Carry out team and organisational reviews and assess key performance metrics
Define data-led approaches to products and ways of working
Resolve business-critical and persistent problems
Define departmental strategies and structures
A day in the life
As we move forward with our plans, Senior Managers help organise and direct our efforts so that programme milestones and key deliverables are met. You’ll also play an active role in defining scope for complex programmes and initiatives, and you’ll present your analysis and recommendations to Directors and Vice Presidents to inform change at the most senior level.
You’ll manage a team of Programme and Project Managers who will work alongside a variety of tech, operations, and business stakeholders to drive business-critical programmes. You’ll challenge and guide the team to ensure the timely progress and completion of their deliverables, coordinate their efforts, and address a lack of traction or adoption where necessary. You will always be looking to the future and exploring how to create the most value for the business and the customer.
About the team
Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we’re changing the way customers buy and receive large goods for the better.
We have ambitious plans to expand our specialist fulfilment centres and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence and programme management, and everyone plays a crucial role in growing this part of the business.
We are open to hiring candidates to work out of one of the following locations:
London, GBR
Basic Qualifications
Experience in team management
Experience in program or project management
Experience defining program requirements and using data and metrics to determine improvements
Experience working cross functionally with tech and non-tech teams
Preferred Qualifications
Experience implementing repeatable processes and driving automation or standardization
Bachelor's degree
Experience managing, analyzing and communicating results to senior leadership
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).