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Summary:
The Application Service Delivery (ASD) team at Neuberger Berman is seeking a Trade Support Engineer to join us in London. This role is critical for supporting our business lines, including the efficient management of our Trading Platforms for Fixed Income and Equity. The successful candidate will be responsible for a wide array of tasks, from ensuring day-to-day support of trade flow applications and processes to leading the resolution of production issues, all while adhering to our strict incident, problem, and change management standards. Crucially, the selected Trade Support Engineer will report directly to a Senior Engineer, also based in our London office, playing a key role within the ASD team at Neuberger Berman to enhance our trading operations within the Fixed Income and Equity markets
Responsibilities:
Core Trading Technical Support Role: Serve as a key member of the technical support team for Equity and Fixed Income trading, providing essential support across Portfolio Management, Trading, and Routing operations. This role requires a solid understanding of the investment process, with an emphasis on the technical aspects that facilitate smooth trading activities.
Regional Support: Provide essential day-to-day trading system support across the EMEA region, including key cities such as The Hague, Paris, Milan, Dublin, etc., while also offering early support coverage for the US market.
Vendor Collaboration: Regularly interact with vendors to address and resolve data-related issues, ensuring the integrity and accuracy of trading data.
System Monitoring and Response: Oversee Start of Day (SOD) batch processes, monitoring for and responding to any batch processing failures. Perform Start of Day Ready for Business Checks across both the EMEA and US regions to ensure system readiness and stability.
Incident Management: Proactively monitor, troubleshoot, and resolve production incidents, employing a strategic approach to maintain uninterrupted trading operations.
System Optimization: Continually enhance the monitoring and support of trading systems using the Service Now toolset, ensuring optimal performance and reliability.
Project Liaison: Serve as the primary liaison for projects bridging the EMEA and US teams, focusing on the integration and launch of new Funds and ETFs to facilitate seamless collaboration and implementation across Application Services and Application Delivery teams.
Application Onboarding and Compliance: Work with Application Owners (CBT) during the onboarding process of new applications, overseeing the setup, configuration, and testing phases. This role is crucial in ensuring that all new applications meet the firm’s operational standards and regulatory compliance requirements.
Qualifications:
Industry Experience: Candidates must have at least 5-7 years of relevant industry experience, with a proven track record in supporting Equities and Fixed Income trading applications. A comprehensive understanding of the entire investment lifecycle is essential.
System Proficiency: Candidates must exhibit proven expertise with essential Order Management Systems (OMS), including but not limited to Aladdin, Charles River, EZE, and InvestorTools Perform, as well as Execution Management Systems (EMS) such as FlexTrade. A profound understanding and deep familiarity with both OMS and EMS platforms are requisite.
Technical Skills: Proficiency in Snowflake and SQL is necessary, along with practical experience in managing relational databases, especially MS SQL. Knowledge of FIX messaging protocols is required.
Analytical and Problem-Solving Abilities: Extensive experience with Incident, Problem, and Change Management frameworks, preferably within Service Now. The ability to lead problem management discussions toward identifying root causes and implementing strategic resolutions is critical.
Communication and Collaboration: Exceptional verbal and written communication skills are essential for effective collaboration with both technical and non-technical stakeholders, ensuring clear and concise dialogue about application statuses, processes, and troubleshooting.
Enhanced Soft Skills:
Teamwork: Strong collaboration skills are essential, as this role involves working closely with various teams across different regions. The candidate should be able to build positive working relationships and contribute effectively to team objectives.
Customer Service Orientation: A strong focus on delivering high-quality support to both internal teams and external vendors, with a proactive approach to identifying and resolving issues before they impact business operations.
Leadership: Although this is a technical role, leadership qualities such as the ability to motivate, guide, and mentor others within the team are valuable. This includes setting a positive example and fostering a culture of continuous improvement.
Neuberger Berman is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Neuberger Berman is an equal opportunity/affirmative action employer. The Firm and its affiliates do not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact onlineaccommodations@nb.com .
Learn about the Applicant Privacy Notice (https://www.nb.com/en/global/disclosure-privacy-policy) .
Founded in 1939, Neuberger Berman is a private, independent, employee-owned investment manager. From offices in 39 cities worldwide, the firm manages $439 billion in client assets (as of September 30, 2023) across a range of strategies—including equity, fixed income, quantitative and multi-asset class, private equity and hedge funds—on behalf of institutions, advisors and individual investors globally.
Tenured, stable and long-term in focus, the firm has built a diverse team—including 700-plus investment professionals and more than 2,700 employees in total—united in their commitment to delivering client outcomes and investment excellence. It is our people who define our culture and have enabled us to be recognized by Pensions & Investments as the first or second "Best Place to Work in Money Management” for last eight consecutive years (firms with 1,000+ employees).
Neuberger Berman believes strongly that all employees are entitled to be treated with respect and dignity, and to work in a professional and safe environment. These values are the cornerstone of our firm. We prohibit any form of harassment, whether mental, verbal or physical. We do not tolerate the support of terrorist groups, acts of terrorism, or threats of violence. All who wish to be employed by the firm are expected to uphold these principles.
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