POSITION SUMMARY:
Responsible for managing the production department for a particular shift. This includes overseeing the processes and efficiencies for day-to-day production activities. Ensure quality standards, production goals and client deadlines are met.
DUTIES AND RESPONSIBILITIES:
- Work directly with the Operations Manager to develop and monitor internal and external procedures.
- Create an empowering culture that generates associate ownership.
- Perform quality control checks to ensure quality and timeliness of jobs and maintain quality standards in all areas of production.
- Performs training for new or transferring employees, on equipment and quality procedures.
- Oversee the production schedule and manage progress.
- Validate turnover communication for accuracy.
- Conduct personnel appraisal process.
- Assist in developing production goals and lead team to meet those goals.
- Assist in leading cross-functional and cross-site teams to develop and implement improvement ideas.
- Will monitor workflow and assign duties as necessary to meet Service Level Agreements
- Validate all processes are being followed and continually look at ways to make things more efficient
- Support corporate leadership and initiatives
- Responsible of reviewing and communicating production reports and statistics.
- Handle employee issues regarding discipline, performance management and salary recommendations.
EXPERIENCE AND QUALIFICATIONS:
- Three-five years experience in a leadership role.
- Three-Five years experience in the remittance lockbox operations.
- Able to develop action plans for process improvements that create efficiencies and cost savings.
- Fully understands job flow and the impacts of events and delays on downstream processes affecting production.
- Outstanding leadership abilities, including development of staff, innovation and risk taking, and strategic planning.
- Ability to motivate individuals and create a team environment.
- Excellent trouble shooting and conflict resolution skills.
- Must be flexible and adaptable with changing priorities.
- Excellent interpersonal skills.
- Outstanding verbal and written communication skills.
- Must be proficient in MS Word & Excel
KNOWLEDGE, SKILLS AND ABILITIES:
- Resourceful: Ability to develop alternate methods to produce the necessary output when needed.
- Good personnel leadership skills including the ability to motivate, coach and positively direct employees.
- Must have strong communication and organization skills.
- High School Diploma or GED.
PHYSICAL DEMANDS:
- Travel up to 10% may be required.
- Ability to lift up to 20 lbs.
- Extended periods of standing and/or sitting
- Use of electronic equipment, including computers and telephones, for extended periods of time.
Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their r ace, color, creed, r eligion, national origin, ancestry, citizenship status, age, disability, gender/s ex, marital status, s exual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.