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Company Description
Paid certifications and license renewals*
Paid holidays (prorated based upon actual hours worked)*
No weekend or on-call work*
Work Schedule: Monday - Friday - 4 hour shift between the hours of 9am - 8pm EST (once trained)*
* **INITIAL TRAINING will take place between the hours of 8:00am – 5:00pm EST (4 – 8 hours per day), pending the candidate's availability. Duration of training will depend upon candidate's technical knowledge.
This position requires that the individual live within commutable distance to the Londonderry, NH Bosch Thermotechnology support center. Once trained, you will have the opportunity to work remotely.*
Bosch Thermotechnology is currently seeking an experienced Heating / Air conditioning Service Technician , with a strong emphasis on A/C, Heatpumps and mini-split equipment, to join the Bosch team supporting our growing market of heating, cooling, and hot water systems. Great opportunity to use your field service knowledge in an office setting supporting Bosch Thermotechnology customers and contractors in the field.
Robert Bosch LLC is one of the world's largest private industrial companies. Bosch employs about 410,000 people worldwide and achieved over $78 billion Euros in sales in 2021. Bosch Thermotechnology produces systems like Geothermal water source heat pump systems, Variable refrigerant flow air conditioning, hydronic boiler and water heating,connected thermostats and combined heating a power generation systems.
Job Description
This position requires an HVAC Technical Support technician that is customer focused with Heating / Air conditioning and Hot Water and is adaptable to the changing needs of our expanding business.
Job Duties & Responsibilities:
Provide phone and email based trouble shooting and applications assistance to contractors, dealers, engineers, architects and homeowners on hydronic heating, forced hot air, domestic hot water, air-conditioning, heat pumps.
Work with different departments to support new product introduction, provide guidance on currently supported products or assist in continuous improvement projects
Represent the business with root cause analysis in complaint resolution or technical investigation when required
Establish and maintain electronic support records of calls and emails
Review technical materials to verify correctness. Develop departmental technical documents and assist with technical videos
Provide trouble shooting and applications support internally to related departments and outside sales representatives
Provide peer level support developing others in area(s) of technical expertise.
Assist the business in continual product and process improvements and reducing warranty and goodwill costs
On-site field troubleshooting as needed
Perform other duties as required
Qualifications
Basic Qualifications:
High School diploma or GED
5+ years of experience with a minimum of two of the following: Gas service, installations, controls, fuel combustion, heat exchange/transfer, fluid transfer, fresh air and exhaust systems, air conditioning, compressors, and domestic hot water systems
Preferred Qualifications:
Oil service and installations is a plus
Gas, Oil license, NATE certification, Refrigerant Service EPA certification
Experience with geothermal and Direct Digital Controls (DDC) products is a plus
Strong problem solving skills; Adaptability; Willingness to take initiative
Diplomatic and strong interpersonal skills to handle customer escalations in a professional manner; Excellent customer orientation
Good verbal and written communication skills
Confidentiality, Aptitude to deal with sensitive information
Knowledge to function as a member of a team
Additional Information
By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.
BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives:
FIRST Robotics (For Inspiration and Recognition of Science and Technology)
AWIM (A World In Motion)
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.