Change people's lives and love what you do! Cochlear is the most
recognized brand in hearing health care.
Clinic Relationship Specialist (Professional Account Specialist)
Position Spotlight!
Deadline to apply by May 27th, 2024
Provide professional quality service to our clinical partners via phone,
email, and various other methods
Hours of operation are 6:00am - 6:00pm Monday through Friday
Role offers in-person training period, and then the option for a hybrid
work environment - 2 days in our Lone Tree office, and 3 days from home
Change people's lives and love what you do! Cochlear is the most
recognized brand in hearing health care.
About the role
In order to help Cochlear continue to grow and service our customers, we are
recruiting for a Professional Account Specialist in our Americas head office
based in Lone Tree, CO.
The Professional Account Specialist is responsible for building relationships
with Cochlear's professional customers to provide effective and pro-active
account management. This position is not a sales role but will utilize strong
knowledge and relationships with professional customers to deliver highly
personalized service in support of regional goals and revenue targets. The
Professional Account Specialist will work with internal and external Business
to Business teams to ensure execution on the full cycle order and account
management process.
Key Responsibilities
Effectively manage inbound customer ordering requests of Cochlear's
professional customers through all contact channels (email, Salesforce,
phone, CRM and ordering systems) to facilitate surgical, troubleshooting
and clinic stock equipment requests.
Utilize all channels of communication to provide accurate, valid, and
complete information to resolve customer inquiries per the established service
levels.
In person visits with key customer accounts to build stronger
relationships, understand unique clinic needs, and develop plans to tailor
service to the customer preference.
Partner with Field Sales team to design proactive service models based on
customer ordering trends and customer requirements.
Demonstrate expertise of Cochlear's policies and procedures to provide
accurate, valid, and complete information to resolve customer inquiries
per the established service levels.
Exhibit proficiency in Cochlear's professional self-service options to
provide point of service and drive adoption.
Represent Cochlear in a professional manner in all interactions.
Key Requirements
To add value to Cochlear in this role you'll be able to meet and demonstrate
the following knowledge, skills and abilities in your application and at
interview:
Bachelor's Degree or Equivalent Work Experience
2-3 years' experience ideally in customer service, inside sales or
account management
Ability to work in a fast-paced environment and balance/manage multiple,
changing priorities with appropriate sense of urgency
Excellent verbal and written communication skills
Proven ability to work collaboratively and positively in a team environment
Work Environment
This role offers a hybrid work environment with a combination of in-office and
work from home. The work environment characteristics described here are
representative of those an employee encounters while performing the essential
functions of this job.
Salary and Benefits
In addition to the opportunity to develop your knowledge and grow
professionally, we offer competitive wages and benefits.
Salary range: $26.19/hr - $27.50/hr, as well as annual bonus
opportunity of 5% base salary. Compensation offered to candidate may vary
based on work experience, education and/or skill level.
Benefit package includes medical, dental, vision, life and disability
insurance as well as 401(K) matching with immediate vesting, Paid Time
Off, tuition reimbursement, maternity and paterni y leave, Employee
Stock Purchase Plan and pet insurance.