Job Description Summary
The Guest Services Agent (GSA) is responsible for consistently delivering
results that contribute to the mission and overall success of the hotel by
accomplishing performance objectives covering the front desk and is support
for the Operations Manager. The GSA serves as the point person with regard to
the Front Desk technology systems and in-house guest relations during their
shift. The GSA is first point of contact and therefore represents the brand as
all guests enter the hotel.
Job Description
DUTIES AND RESPONSIBILITIES:
Deliver on the promise of Sonesta Service in all interactions with guests and
clients according to the Sonesta G.U.E.S.T. standards.
Register guests, issue room keys, and provide information on hotel
services and room location. Answer phones in a prompt and courteous manner.
Accurately process all cash and credit card transactions in accordance with
established procedures including but not limited to posting all charges,
completing cashier and other reports, preparing deposit, and counting/
securing assigned bank.
Responsible to maintain the security of cash, credit card transactions,
and guest information.
May routinely book guest reservations for individuals and/or groups that are
requested either by phone or from within the hotel; process cancellations,
revisions, and information updates on changes. Up-sell rooms where possible
to maximize revenue.
Follow the overall seasonal demand reservation strategy as communicated by the
hotel management team with regard to room type and length of stay pricing.
Promote teamwork and quality service through daily communication and
coordination with other shifts and departmental management.
Service the shoppe and the pour by ensuring guests receive the service and
products offered by the hotel. Follow all local laws with regard to alcoholic
beverage sales.
Ensure guest special requests are fulfilled and proper delivery of guest
services is delivered.
Issue, control and release guest safe-deposit boxes.
Comply with federal, state and local laws regarding health, safety, and
alcohol services.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
High School diploma or equivalent required.
One year of previous hotel experience, or retail customer service preferred.
Previous background from the extended stay industry preferred.
Ability to speak, read, and write fluent English; other languages beneficial.
Professional verbal and written communication skills.
Mathematical skills, including basic math, budgeting, profit/loss
concepts, percentages, and variances preferred.
Problem solving, reasoning, motivating, organizational and training
abilities preferred.
Experience with Microsoft Office and Opera systems preferred.
Will be required to obtain a ServSafe certification.
May be required to obtain a TIPS certification.
Valid driver's license required.
Frequently standing up, bending, climbing, kneeling, and moving about
the facility.
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Standing for extended periods of time.
Will be required to work mornings, evening, weekends, and holidays.
Additional Job Information/Anticipated
Pay Range
$18 - $20 per hour Base pay offered may vary depending on various factors
including but not limited to job related knowledge, skills and job specific
experience/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the
health and financial security of employees and their families. We offer a
variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Di ability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full
application in addition to attaching a resume. Incomplete applications
received will not be considered.
Equal Opportunity Employer -
minorities/females/veterans/individuals with disabilities/sexual
orientation/gender identity