At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Do you have an eye for detail and a passion for developing innovation solutions? Join our team! As an IT Support Technician II, you will be using your skills and expertise to provide computer, hardware, and software support to our employees. You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers, providing personal computer, hardware, and software support and installing software.
As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications.
Responsibilities:
Support and administration for computing hardware and systems, software installations, equipment inventory, proprietary software, and network connectivity to ensure the efficient and successful operations of site IT
Responsible for inventory management to include the configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware.
Provide basic network support ensuring desktop and other networked peripherals full connectivity.
Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction.
Address/resolve IT incidents/service request; promptly enter/prioritizes/track/monitor/update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel “walk-ups”.
Support organizational efforts and maintaining policies and procedures in the IT Department and Lab environments.
Provide conference room function checks and assist with meeting support activities.
Must-haves:
Associate's Degree in a related field of study with 2 or more years of relevant experience
Higher education may substitute for relevant experience
Relevant experience may be considered in lieu of required education
Customer/solution ownership, an overall drive for excellence.
Team focused with the capacity for knowledge sharing
Written and verbal communication skills with end users
Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
Ability to understand user and business needs and translate to technical solutions
Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
Comprehensive troubleshooting skills of industry standard hardware and software products/services
Conference room troubleshooting and supporting technologies to include Teams Rooms.
Preferred:
Tier II desktop support
A/V Conference Room support
Estimated Starting Salary Range: $24.39 - $33.54. SNC considers several factors when extending job offers, including but not limited to candidates’ key skills, relevant work experience, and education/training/certifications.
SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more (https://www.sncorp.com/careers/total-rewards/) .
IMPORTANT NOTICE:
To conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.
Learn more about the background check process for Security Clearances. (https://www.dcsa.mil/About/)
SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We’re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation’s most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!
As an Equal Opportunity Employer, we welcome our employees to bring their whole selves to their work. SNC is committed to fostering an inclusive, accepting, and diverse environment free of discrimination. Employment decisions are made without regarding to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or other characteristics protected by law. Contributions to SNC come in many shapes and styles, and we believe diversity in our workforce fosters new and greater ways to dream, innovate, and inspire.