Description:
Change people's lives and love what you do! Cochlear is the most
recognized brand in hearing health care.
Prior Authorization Specialist (Internal title: Reimbursement Operations
PreClaim Specialist)
- Application deadline: September 27, 2024
Change people's lives and love what you do! Cochlear is helping people
hear, and be heard, all over the world and is the most recognized brand in
hearing health care.
About the role
If you have a passion for working with health insurance providers and are
looking for an opportunity to develop your knowledge and grow
professionally, this is a fantastic opportunity to join the Reimbursement
Operations team at the global leader in implantable hearing devices! In this
role, you will be based in our Americas head office based in Lone Tree,
CO. This role is hybrid, requiring you to be in the office 2 days per week
minimum, with 3 days per week working from home.
Your success in this role is measured by your ability to facilitate all
pre-claim activity for reimbursement orders while providing exceptional
service to internal and external customers. Work collaboratively with your
peers within a region setting where you will develop subject matter
expertise, as well as with internal stakeholders in Billing and
Collections, Customer Experience and other operations teams to provide the
most efficient order process for our recipients.
Key Responsibilities
- Verify eligibility, investigate insurance benefits and validate
coverage; calculate and collect recipient out-of-pocket estimates based on
their deductible, coinsurance and out-of-pocket maximum
- Collect documentation based on payor requirements and medical professional
preferred method
- Evaluate medical documentation for accuracy, requirements and validity and
submit to insurance for prior authorization when required
- Manage first-level appeals in response to prior authorization denials
- Communicate professionally, effectively and clearly with customers to
ensure understanding and meet the customer need
- Secure in-network exceptions and negotiate one-time agreements with
insurance payors in which Cochlear is nonparticipating
- Engage with cross-functional business partners to support reimbursement
processes, orders and customers
Key Requirements
To add value to Cochlear in this role you'll be able to meet and demonstrate
the following knowledge, skills and abilities in your application and at
interview:
- Bachelors or Equivalent Work Experience
2-3 years of experience ideally working with health insurance, including
but not limited to:
Insurance Verification
- Prior Authorization
- Coordination of Benefits
Out of Pocket cost estimate calculations
Proven ability to work collaboratively and positively in a team environment
to build strong, professional relationships
- Excellent computer skills (preferably in Microsoft Office) and
experience utilizing common office resources (phone, fax, copier and email).
- Excellent verbal and written communication skills
Salary and Benefits
In addition to the opportunity to develop your knowledge and grow
professionally, we offer competitive wages and benefits.
- Target Salary Range/Rate: $23.50 - $25.00 per hour based upon
experience, as well as an annual bonus opportunity of 5% of base salary.
Compensation offered to candidate may vary based on work experience,
education and/or skill level.
- Benefit package includes medical, dental, vision, life and disability
insurance as well as 401(K) matching with immediate vesting, Paid Time
Off, tuition reimbursement, maternity and paternity leave, Employee
Stock Purchase Plan and pet insurance.
Who are we?
Human needs have always been our inspiration, ever since Professor Graeme
Clark set out to create the first multi-channel cochlear implant because he
saw his father struggle with hearing loss. We always start with people in mind
- thinkin about their needs.
For this reason, our products, services and support will continue to
evolve and improve. We are by our customers' side through the entire hearing
journey, so they can experience a life full of hearing. Our employees tell
us that the number one reason they enjoy working for Cochlear is the
opportunity to make a difference to people's lives and working in an
organization where they can be part of bringing the mission to life each day.
Physical & Mental Demands
The physical and mental demands described below are representative of those