Change people's lives and love what you do! Cochlear is the most
recognized brand in hearing health care.
Service Relationship Manager
Deadline to apply is Wednesday May 1st
About the role
The Service Relationship Manager is responsible for building and maintaining
relationships with both field and clinical partners to ensure their
satisfaction and loyalty. This role requires an appropriate sense of urgency
in resolving account related issues with a focus in partnering across work
groups to ensure timely and accurate fulfillment of orders and expectations.
The Service Relationship Manager will provide responsive, proactive, and
complete service to Cochlear's customers through all communication channels.
Their primary goals are to understand the needs and expectations of our
professional partners/customers and ensure that their regional accounts are
set up for success by providing sufficient reporting and communication. The
Service Relationship Manager will demonstrate a high degree of integrity,
empathy, sensitivity, and patience when working with our professional
partners/customers.
Members of this team can be based remotely in the United States or operate out
of our headquarters in Lone Tree, CO.
Key Responsibilities
Provide responsive and complete service to our field and clinical partners.
Proactively and strategically meet with the field sales team to understand how
service partners can enhance the level of service being provided to our
clinical partners.
Understand the needs and expectations of our professional partners, identify
gaps within the service model, and utilize root cause analysis processes to
resolve issues.
Develop and nurture long-term relationships with professional partners by
regularly communicating with them through various channels.
Support Regional Team to achieve annual quota and accomplish sales objectives
for provider accounts.
Key Requirements
To add value to Cochlear in this role you'll be able to meet and demonstrate
the following knowledge, skills and abilities in your application and at
interview:
Bachelor's degree and 3 - 5 years of experience; preferably in Account
Management/Relationship roles
OR
High School Diploma/GED and 6+ years of experience
Ability to travel up to 20%.
Clear and effective communication is vital in this role. Will need to
communicate with professional partners, team members, and other
stakeholders to ensure that everyone is aligned and informed about
developments
Ability to meet daily, weekly, and monthly deadlines, follow through on
commitment, and show consistently between words and actions.
Must possess a high level of business acumen and overall professionalism.
Proven ability to work in a fast-paced environment, interacting effectively
with customers and colleagues to defuse and resolve customer service issues in
a timely, effective manner.
Total Rewards
In addition to the opportunity to develop your knowledge and grow
professionally, we offer competitive wages and benefits.
Pay Range in the United States: $70,000 - $80,000 based upon
experience, as well as an annual bonus opportunity of 7.5% of base salary.
Exact compensation may vary based on skills, experience, and location.
Benefit package includes medical, dental, vision, life and disability
insurance as well as 401(K) matching with immediate vesting, Paid Time
Off, tuition reimbursement, maternity and paternity leave, Employee
Stock Purchase Plan and pet insurance.
Who are we?
Human needs have always been our inspiration, ever since Professor Graeme
Clark set out to create the first multi-channel cochlear implant because he
saw his father struggle with hearing loss. We always start with people in mind
- thinking about their needs.
For this reason, our products, services and support will continue to
evolve and improve. We are by our customers' side through the entire hearing
journey, so they can experien e a life full of hearing. Our employees tell
us that the number one reason they enjoy working for Cochlear is the
opportunity to make a difference to people's lives and working in an
organization where they can be part of bringing the mission to life each day.
Physical & Mental Demands
The physical and mental demands described below are representative of those
that must be met to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions. While performing the duties of this job,
the individual is regularly required to be in a stationary
(seated/standing) position; utilize business technology for work