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Associate Technical Account Manager

Long Island, NY

About the Role:

Are you a tech-savvy individual with a passion fordelivering exceptional customer service? Join our dynamic Residential ClientService's Team as an Associate Technical Account Manager (ATAM) and be part ofthe forefront of innovation in the real estate industry! As an ATAM, your main role will be to providetop-notch customer support, focusing on troubleshooting and resolving softwareissues over phone and email across Yardi's diverse suite of products. You willhave the opportunity to work with cutting-edge software solutions, gainingvaluable expertise and becoming a subject matter expert in the field. Yourcontribution will go beyond just support - you will actively collaborate withour team to drive continuous improvements and advancements in our products,ensuring our clients receive nothing but the best and stay ahead in acompetitive market.

What You'll Do:

• Deliver exceptional customer support, going above and beyondto assist clients in troubleshooting and resolving issues promptly.

• Develop a comprehensive understanding of the product yousupport, enabling you to efficiently test new software functionality, datafixes, and set-ups.

• Serve as a subject matter expert (SME) offering valuableinsights and expertise.

• Conduct training sessions for clients on new softwareupgrades and functionality, ensuring they are equipped to leverage the latestfeatures.

• Collaborate closely with Client Services team members acrossthe US, actively contributing to the collective success of the team.

Who You Are:

• Bachelor's degree in business, computer science, informationsystems or related field.

• High comfort level with troubleshooting and providingsupport over phone and email, effectively assisting customers remotely.

• Outstanding written and verbal communication skills,enabling you to provide exceptional support to customers.

• Strong customer service skills and a genuine desire to gothe extra mile to ensure client satisfaction.

• Excellent attention to detail and the ability to followprocesses diligently, ensuring accuracy and efficiency.

• Flexibility and the ability to adapt to changing priorities,ensuring efficient management of tasks and projects.

Ideal to have:

• Previous technical support and application troubleshooting.

• Prior experience working with property management or realestate software.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlesslyblending 40 years of tradition with forward-thinking innovation. We've createda team of over 9,000 employees in over 40 locations around the globe dedicatedto making great real estate software products. We offer a dynamic workenvironment, comprehensive training programs, and abundant opportunities forcareer growth.

Discover the Yardi Difference:

Yardi is more than just a software company - we arededicated to creating a positive impact in our communities. Annually, Yardiextends philanthropic support to organizations chosen by our employees. Ourteam has contributed to over 350 nonprofits globally, demonstrating ourcommitment to various causes and communities.

Our award-winning culture, consistently recognized byGlassdoor's prestigious "Best Place to Work", fosters support,collaboration, and growth. We prioritize your well-being with comprehensivebenefits, including 100% paid employee medical premiums, company profit-sharingplan, and flexible work arrangements.

If you are looking for a rewarding career that combinestechnical prowess and outstanding customer service, this is the opportunityyou've been waiting for. Join us and be part of a team that empowers clientsworldwide with innovative solutions and exceptional service!

#YardiCareers #TeamYardi #hiring

$31.25/hr - $32.81/hr

All submissions for open positions should be receivedthrough Yardi's applicant portal, accessed from Yardi's corporate website.

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