Location: Longmont, CO
Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for
our customers and our employees. We provide our employees with the training,
support and an opportunity for unlimited professional growth. Join us and
become an EXPERT!
Service Experts Company Perks and Benefits for YOU
Top Pay for Top Performers, including incentive and bonus opportunities,
depending on the position
Up to $130,000 on average First Year Total Compensation" Total
Compensation is Hourly plus Spiffs/Commissions*Depending on Center this
could be more
Generous PTO provided:
20 paid days off within your first year of employment (vacation &
national holidays)
- 25 paid days off after your 2nd year of employment
- No layoffs during "Slow Season" - due to our extensive customer base,
you will never have to worry about not being able to provide for your family
year-round
- Ready to get out of your work truck? We have ample advancement and
career-growth opportunities available across the U.S.
- Hold on to your more of your paycheck with Company-sponsored Medical,
Dental, and Vision Insurance programs
- We provided wellness program options for free employee medical
- Company-provided smart phone, tablet, uniform plan, and tool
replacement program
- We'll make you better at what you do with our internal Training Academy
- Best-in-class 401(k) Retirement Savings Plan with attractive company
matching contributions
- Company-paid employee Life Insurance with options for YOU and your Family!
- Short-term and Long-term disability insurance options that will protect you
and your family if you are unable to work
- Supplemental benefit programs such as: Legal advice, pet insurance,
and health advocacy programs
Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating,
Air Conditioning, & Plumbing!
Key Responsibilities:
- Works under minimal supervision to perform residential and/or light
commercial service and maintenance calls
- Analyzes, diagnoses, and resolves customer problems in a courteous,
professional, timely, and accurate manner
- Diagnoses and performs services on heating, air conditioning,
ventilation, and refrigeration equipment as well as accessories in an
accurate and timely manner
- Inspects equipment and performs diagnostics on equipment to identify
potential problems to prevent premature and unexpected breakdowns or callbacks
- Completes routine maintenance and equipment cleaning as needed or required
- Responsible for delivery and removal of parts and equipment needed to
complete service work
- Using hand-held device records all required information on customer call.
Completes all forms and paperwork in a neat, timely, complete, and
accurate manner. Collects payment from customer.
- Communicates with dispatch, while on duty, to ensure dispatcher has an
accurate status report of activities and availability
- Responsible for delivery of excellent customer service and sustaining high
levels of customer satisfaction
- Promotes products and services to the customer. Calls Sales and Service
Coordinator with specifics on replacement product sales leads generated from
customer service visit.
- Ensures company property, vehicles, and tools are being used,
maintained, and properly accounted for
- Represents the company professionally, honestly, and ethically in all
business matters and activities
- Follows standard procedures and process, ensures that the company vehicle
is properly stocked, returns defective warranty parts to the branch, and
orders/replenishes vehicle stock as needed
- Performs similar/other duties as needed or assigned
Regular, reliable attendance
Health & Safety Roles and Responsibilities
Reports any unsafe acts, conditions and hazards to direct
supervisor/manager immediately
- Reports any contravention of legislation or company policy, procedure or
program to direct supervisor/manager immediately
- Corrects substandard acts or conditions within area of control
- Uses and maintains appropriate personal protective equipment (PPE) as
prescribed by company program(s) or procedure(s)
- Never removes or renders ineffective safety guards, devices, or clothing
prescribed to be in place or worn
- Complies with the general rules as prescribed by company program(s)
procedure(s)
- Operates devises or equipment as prescribed by company program(s) or
procedure(s)
- Participates in any safety initiatives, teams, or committees
- Reports all injuries or incidents as prescribed by company program(s) or
procedure(s) immediately
- Provides input on developing safety initiatives and plans to eliminate
exposures that could cause accidents
- Does not perform act that may endanger the safety or well-being of others
- Does not engage in any pranks, contests, or rough boisterous behavior
- Works in compliance with applicable legislative requirement
Qualifications: