This is an on-site position working out of our Longmont location, M-F 8-5.
Travel is anticipated for this position, up to 50%.
Pre-hire drug testing, background/DMV check, references will be required.
Position: Technician/Trainer
Department: Engineering and Technical Services
Company Overview
Specialty Products Company (SPC) is a leading designer and manufacturer of
wheel alignment parts. Selling more than 1,500 skus to customers on every
continent, SPC sets the gold standard in product design, training, and
customer service at the WD and installer level. SPC is an ISO/TS16949
certified company. Since 1971, its commitment to quality at every step of
the way has made SPC the installer's preferred wheel alignment part brand.
Summary of Duties:
A Technician/Trainer is responsible for customer technical support,
product development support to the Engineering dept., and in-house training.
A Technician/Trainer reports to the Engineering and Technical Services
department manager. Duties include:
Answer advanced technical calls forwarded from Customer Service
Install prototype parts on vehicles and evaluate fit/function
Create and maintain test records/data, photo documentation, etc.
Obtain test vehicles in support of product development
Generate technical content for product instructions, FAQs, and
marketing information
Train students in basic and advanced alignment concepts/principals in
a classroom environment and/or distributor-supplied environment
Provide product informational support to Warehouse, Sales,
Quality, and Customer Service
Create and maintain instructional videos
Research and maintain vehicle/parts application database
Provide Technical Support and advice regarding warranty parts and claims
Oversee Company Vehicle maintenance
Other duties as assigned
Required Competencies:
Customer Service: Communicate with customers via e-mail and
telephone, handling difficult problems and/or customers using active
listening and personable attitude. Identify customer needs and work to
resolve issues in a timely manner.
ASE Certification in Suspension & Chassis(A4) (Or able to obtain
within 6 months of hire date)
Computer Software: Proficiency in data entry and computer software
related to an office environment (e.g., Microsoft Office Applications,
Outlook, CRM, etc.)
Technical Reading: Able to read technical drawings and reports to
convey product specifications.
Critical Thinking: Use logic and reasoning to identify the strengths
and weaknesses of alternative solutions, conclusions or approaches to
problems.
Highly Detailed: Able to process all forms of work with high degree of
accuracy and detail
Communication Skills: Able to receive and respond to daily work
instructions and requests; communicate design, implementation, and
testing feedback through verbal and written channels.
Time Management: Able to manage multiple tasks and work autonomously
Physical Strength: Able to lift up to 50lbs repetitively, stand,
and undergo continuous bending for periods up to 8hrs/day.
Withstand Shop Working Environments: Able to work near moderate
noises, occasionally be exposed to fumes, chemicals, and the risk of
electrical shock, heat, and vibrations typical to a shop environment.
Preferred Competencies (Background in these competencies valued but not
required)
Alignment-Specific Experience: Prior work as alignment tech/service
writer installing and selling alignment parts.
Enthusiast Market Familiarity: First-hand participation in automotive
enthusiast activities. (e.g., racing, 4x4/off-road, drift
competition, classic restoration, overlanding)
Training Experience: Prior experience training others in a shop or
classroom environment
Product Management: Ability to track and manage issues across multiple
departments
Active Learning: Stay current on automotive related technology,
processes, new vehicle models, advances in materials, tools and
manufacturing methods, etc. and understand the current and future
implications of the new information.
Fabrication and Machining Experience: Hands-on experience welding,
machining, metal-forming, and/or use of common hand power tools such as
grinders, sanders, drills, saws, etc.