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MANAGER COMPLIANCE PB
WHAT IS THE OPPORTUNITY?
PB Support Services Manager has primary responsibility for Compliance oversight, Risk Control Programs, Projects and Credit Support functions. Quality Control and application support. The position is responsible for direct management, monitoring, and reporting of underwriting compliance, loan documentation compliance, and risk control programs and assessments for the various high-volume commercial, consumer and real estate areas of Private Client Services. Accordingly, the PB Support Services Manager must possess a deep and progressive knowledge of industry related and local, state and federal lending and quality control and compliance laws, regulations and issues.The PB Support Services Manager will research lending regulatory issues, monitor compliance with regulations, develop detailed risk assessments, make recommendations based on industry best practices, and supervise compliance staff. The position also assists the Division Administrative Manager in ensuring department activities run smoothly and efficiently by providing leadership, training and supervision within the department as deemed appropriate.
What you will do
Compliance Oversight for Private Client Services (Credit & Documentation units)
Private Client Service’s Risk Control Self-Assessment program; also includes Risk Administration for Early Warning and Document Standardization
Private Client Services Application & Systems support including Finance Center, Info Track and Fair Isaacs Liquid Credit; also includes Private Client Service’s Data Base management.
Review and monitor federal, state, and regulatory publications and other compliance resources to maintain current knowledge of regulations, rules, and industry best practice expectations.
Partner with and build effective relationships with senior management and other colleagues throughout the bank to ensure compliance objectives are met.
Review existing policies and procedures and influence the successful creation and implementation of new policies, procedures and quality control activities to ensure robust compliance mechanisms and internal controls are in place and adhered to.
Assist with inquiries from regulatory agencies and/or auditors as suitable; escalate issues as appropriate.
Innovate through technology proposals and process modifications to continually improve efficiency, service and quality. Proactively seek and implement workflow and procedural changes to parallel bank growth.
Responsible for achieving satisfactory assessments in regulators', internal audit and loan review examinations.
30% Projects
Manage projects for the Credit and Documentation team to ensure they are completed in a timely manner and within approved budget parameters.
20% Management/Supervision
Monitor staff (3-5 direct reports) in daily tasks, operations and quality control; ensure the organization of assigned areas of the department, coordinating available resources (e.g., staff, materials, etc.) for maximum results;
Perform personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervise the daily activities of subordinates including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training.
Reinforce the application of superior customer service through his or her own example along with appropriate follow through with involved Units/Departments and colleagues.
Assume responsibility for various department functions in the absence of staff members or in overload situations as determined by the Administrative Manager.
Play a positive role in the development and growth of assigned department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff;
Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National’s PRIDE statement.
Must-Have*
Minimum 10 years of experience in financial services
Minimum 10 years of experience in loan fulfillment, compliance or lending operations
Minimum 5 years of management experience
Skills and Knowledge
Bachelor’s degree with designation in business or finance; or 10 years of related experience in loan fulfillment, compliance or lending operations; or the equivalent combination of education and experience. Work related experience should consist of an in-depth background in bank administration, compliance and supervisory skills. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be applicable to the financial industry.
Exceptional oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, interpret documents, understand procedures, write reports and correspondence, speak clearly to customers and employees.
Knowledge of related State and Federal banking regulations.
Strong administrative skills and ability to manage large/complex projects.
Ability to analyze complex situations and provide guidance, makes recommendations, and/or escalates the issues to appropriate level of management.
Ability to work with no supervision while performing duties.
Proven ability to effectively train and instruct others in a formal classroom or one-on-one environment.
Advanced knowledge and technical experience required in documenting consumer and commercial loans and real estate secured loans. Knowledge of general banking operations to include loan processing, collateral, insurance and related loan-specific requirements.
Prior demonstrated experience in managing, developing and motivating professional and clerical staff required.
Previous experience working in a highly centralized environment across multiple loan products preferred.
Compensation
Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.