1. Routinely verify that all options purchased by the customer are delivered as promised. 2. Assist in recruiting, selecting and training of all lab associates on lab equipment and Lab Certification Program techniques as they progress through required certification steps. 3. Ensure and verify all lab equipment is calibrated and maintained through maintenance checklists; lens inventory procedures are followed; and lab expenses are kept at within budget. Address equipment malfunctions immediately. 4. Communicate and work to achieve store goals with lab associates on a daily, weekly, and monthly basis. Routinely check work orders. 5. Assist in controlling inventory shrinkage through the monitoring and recording of breakage, defects, exchanges, receipts, inventory levels and supplies. 6. Schedule lab associates in compliance with payroll guidelines while considering skill levels and customer demands. 7. With the support of the General Manager and/or the District Technical Manager conduct lab associate performance appraisals, and coaching / counseling meetings when expectations are not achieved. 8. Ensure that all Company safety rules and standards are followed in accordance with the Hazardous Communication Policy to include internal handling and waste disposal. 9. May act as supervisor of overall store operations in absence of a Retail Supervisor and/or General Manager. 10. Embrace and promote Company Culture and Code of Business Conduct. |