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Our client has a brand new opportunity for a Level 2 Backup Administrator to join their team in Louisville, KY. This resource can be onsite or remote but must work EST hours, from 3pm to 12am, Monday to Friday. This role will function as a Junior Engineer in a managed services environment supporting a variety of customers ranging from medium size business to large enterprise.
Duties and Responsibilities:
Support a variety of backup configurations and platforms
Perform routine systems maintenance, upgrades, and administration
Responsible for development, documentation, and standardizing preventative maintenance routines to ensure system availability and performance standards on production systems
Troubleshoot incidents and provide resolution within defined service level agreements (SLAs)
Communicate effectively with Backup Team Lead / IT Systems managers and within infrastructure teams
Schedule and enable backup based on standardized procedures detailed in the Operational Run Book and to meet customer agreed upon standards
Proactively monitor and report performance utilization of backup technologies
Capacity planning and road mapping to keep the backup infrastructure in 'evergreen' mode
Configuration, layout, and performance tuning of backup infrastructure
Provide analysis of Environment and Best Practice knowledge transfer
Perform necessary backup infrastructure maintenance in accordance with customer's change management policies
Ensure that the backup technologies are updated with current, stable, and compliant architecture that meets enterprise standards
Generate regular operations reports using storage vendor's supplied tools
Follow ITIL (Information Technology Infrastructure Library) practices for Change Management
Participate in Root Cause Analysis reviews when applicable
Active participation in Disaster Recovery planning and exercises when required
Skills and Qualifications:
Bachelors degree preferred in Computer Science or equivalent experience
Minimum 3+ years of experience in a Backup Infrastructure hardware and software environment
Experience with EMC, Veeam, Cohesity and other Content Addressable Storage products
Special Certifications:
ITIL v3 or ITILv4
Backup Technology specific certifications
Good understanding of data center backup infrastructure(s), VTL and Cloud Storage
UNIX, Linux, and Windows server operating system skills including the ability to write and troubleshoot shell scripts
Knowledge of job associated database / software / documentation backups
Knowledge of Avamar, Data Domain, EMC Networker, NetBackup, CommVault, Veeam, Cohesity
Familiarity with VMware, other virtualization technologies, and Cloud technologies
Knowledge of job associated programming and scripting languages
Possesses strong product / technology / industry knowledge
Problem solver with troubleshooting, decision making, and analytical skills
Able to work and interact with others in a structured / team environment
Flexibility and adaptability to handle competing work demands
Excellent verbal and written communication skills
Ability to work flexible hours and be on-call
ServiceNow functionality and usability
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .
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CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.