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NFI Parts is North America's most comprehensive organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, providing replacement parts for New Flyer transit buses, MCI motor coaches, ADL buses, ARBOC vehicles, as well as the product lines for the acquired NABI and Orion parts businesses. Additionally, NFI Parts has extensive cross references for parts that are common with other bus, coach, and cutaway product lines and has a mature supply base and established relationships with over 1,000 suppliers. Further information is available at .com.

POSITION SUMMARY

The Bi-Lingual Customer Service Representative will be successful by responding to incoming customer phone calls, emails, and processing orders in a timely manner, along with providing parts research for customer calls.

WHAT YOU WILL DO:

• Provide Bi-Lingual Customer Support and Motor Coach parts lookup for the call center.
• Provide support for the call center and online parts store during operational hours (8am-8pm EST) Monday- Friday (8 hour shifts).
• Receive and respond to incoming customer calls.
• Process customer order requests accurately, timely and professionally.
• Assist customers with determining product routing that meets their delivery needs.
• Completes all necessary administrative responsibilities including timely update of filing, emailing, updating of spreadsheets and logs as necessary.
• Follow all policies and procedures.
• Responsible for Diesel Coach Parts Lookup Support (training provided).
• Miscellaneous responsibilities as assigned by the Customer Service Supervisor.

WHAT YOU NEED TO BE SUCCESSFUL:

• Fluent in Spanish/English with excellent verbal and written communication skills.
• High School Diploma or GED.
• Minimum 2 years of Customer Service or Call Center experience required.
• Previous Automotive background strongly preferred.
• Data entry accuracy essential.
• Strong interpersonal skills.
• Ability to read schematics and technical diagrams are beneficial.

WHY JOIN OUR TEAM:

• Competitive Wage.
• A continuous learning environment.
• Ability to advance your career with a growing company.
• Ongoing employee development through a variety of in-house training initiatives.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information is available at , , , , , , and .

HOW TO APPLYIf you would like to apply for this position or know someone who would, please submit a an application.